Teller

TITLE: FINANCIAL SERVICE SPECIALIST I (TELLER) DEPARTMENT: MADISON BRANCH REPORTS TO: BRANCH LEAD PAY SCALE: $20.00 - $22.00 PER HOUR Sacramento Credit Union is seeking candidates who enjoy being of service to customers, possess excellent communication skills and have the ability to cross-sell products and services for our Financial Service Specialist I (Teller) position at our Madison branch. Individuals who derive satisfaction and accomplishment from assisting others would be successful in our environment. The Teller position typically works a 37/40-hour schedule, though hours may vary occasionally depending on branch and business needs. The typical schedule is as follows: Monday 8:30 am - 5:30 pm Tuesday 8:45 am - 5:45 pm (Off when working Saturday) Wednesday 8:30 am - 5:30 pm Thursday 8:30 am - 5:30 pm Friday 8:30 am - 5:30 pm or 9:30 am - 6:30 pm (Rotating) Saturday 9:30 am - 2:30 pm (Off when working Tuesday) Sunday Off RESPONSIBILITIES INCLUDE: Greet and welcome members to the credit union in a courteous, professional, and timely mannerProcesses member transactions such as deposits, withdrawals, cash checks, transfers, loan payments, issue cashier’s checks, and other transactionsIssues new ATM/VISA check cards for members and assists with PIN updatesAssists with daily operational tasks such as opening and closing duties and working in dual controlInforms, educates and cross sells current products and services to members and refers members to designated staff for assistanceAchieves referral goals as directed by Branch Lead or Branch ManagerExamine share draft/checks for proper endorsement and placing the proper holdsSets up periodic payments and assists members with completion of payroll deduction and direct depositBalances ATM and processes night-drop deposit transactionsBalance cash drawer at end of shift and compare total amount to the CORE. Research and resolve discrepancies. Report any discrepancies to management, as necessaryAssist in loading cash into TCRs and posts replenishmentsProcesses stop payments, wire request, affidavit of unauthorized use of VISA debit and credit cards, updates member status, changes to name, address, and other pertinent informationOpen and close sub shares on accounts. Processes account closure requests, attempts to prevent account closure, if possibleCompletes daily duties such as check scanning, closing out cash advance terminal. Scans all necessary documentationEnroll members in online and mobile bankingIdentifies and reports fraudulent activity to management in accordance with current procedures to prevent potential loss to the credit unionMaintain knowledge of all credit union products and services that are handled or promoted by FSSsMaintain knowledge and adhere to all SCU’s policies and procedures, rules, and regulations for the FSS area, including robbery, Bank Secrecy Act and Money Laundering policies and proceduresAssist at other branches, as neededParticipates in community and business development events to increase brand awareness and drive new businessMaintains effective communication and working relationships with all members and co-workersAdheres to SCU’s Dress GuidelinesMaintains good attendance recordPerforms other related duties as assigned MINIMUM QUALIFICATIONS: High School Diploma or G.E.D. and related work experience normally obtained in a member service and cash handling positionDemonstrated ability to improve our members’ financial well-being via timely and relevant cross-sellsAbility to perform accurate math calculations and maintain recordsAbility to perform accurate cash transactionsAbility to accurately use keyboard at speed required for successful job performanceAbility to communicate effectively and maintain effective working relationshipsDemonstrated member service skillsMaintains good attendance record PHYSICAL DEMANDS: Employees may experience the following physical demands for extended periods of time: Prolonged standing throughout the workday. A teller stool is providedView computer screen for extended periods, up to 90% of the timeKeyboarding majority of day, up to 90% of the timeBend/stoop to lift cash drawer up to 30 pounds, up to 10% of the time Our excellent benefits package includes medical/dental/vision insurance, Paid Sick Leave, Paid Time Off, paid holidays, life insurance/AD&D, short-term and long-term disability, 401(k), and more. It is Sacramento Credit Union’s policy to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability. Powered by JazzHR 61mT2XKVT2