Teller

About the role

Primary objective: Perform transactional duties to serve members by receiving or paying out funds with the highest accuracy. Maintain accurate transactional records. Provide cash receipt, account, and payment services in accordance with credit union policies and procedures. Cross-sell and promote credit union products and services.

Responsibilities

• Greet and welcome members courteously, professionally, and timely; provide prompt, accurate, and efficient member transactions.
• Receive deposits and loan payments; cash checks; process withdrawals; pay out money after verification of signatures and member balances; record night and mail deposits; sell cashier's checks and money orders.
• Verify amounts, examine share drafts/checks for proper endorsement, ensure accuracy when entering deposits into computer records.
• Cash share drafts/checks and process withdrawals; redeem savings bonds.
• Accept check copy requests and check order requests from members.
• Process member requests such as wire transfers, address changes, stop payments, or cash advances.
• Maintain up-to-date knowledge of all credit union products and services handled or promoted by tellers; promote electronic services, debit and credit cards, money orders, safe deposit boxes.
• Cross-sell credit union products by answering inquiries, informing customers of new services and promotions, ascertaining member needs, directing members to a branch representative.
• Balance cash drawer at shift end, compare totals to computer-generated balance sheet, research and resolve discrepancies, report discrepancies to supervisor as needed.
• Scan daily work and perform other teller functions as needed; assist others to complete tasks.
• Ensure teller station is properly stocked with forms, supplies, brochures, etc.
• Serve in a dual control role when needed.
• Maintain accurate data entry for member records, maintenance, and transactions; ability to find and correct errors.
• Adhere to security, internal control procedures, policies, mandatory training, compliance, product, and credit union training.
• Maintain up-to-date knowledge of related policies, procedures, rules, and regulations, including robbery procedures.
• Demonstrate understanding and follow requirements of all regulation compliance including BSA, AML, OFAC, CIP, and MDD as they relate to job functions.
• Complete BSA/AML compliance training annually.

Qualifications

• Education: High school diploma or GED required.
• Experience: Requires communication, mathematical, and general business knowledge or equivalent to satisfactorily perform job duties. Six (6) months of cash handling or cross‑selling experience preferred.
• Key attributes: Accuracy, speed, customer relations, judgment, reliability, ability to engage in relationship building, highly positive service‑oriented attitude.
• Physical requirements: Involves wrist/hand manipulation; restriction to workstation for extended periods; ability to lift up to 50 lbs.; ability to bend, stoop, and reach overhead; close vision for frequent computer monitor and document review; may require standing for extended periods; clarity in speech and hearing for effective staff/member interaction; may require travel to alternate branch locations as scheduled or as business needs arise.
• Mental requirements: Ability to perform job functions independently or with limited supervision; work effectively alone or as part of a team; strong ability to read and carry out written instructions and follow oral instructions; strong ability to speak clearly and deliver information logically; capable of dealing calmly and professionally with diverse personalities; demonstrate highest levels of customer service and discretion; able to perform responsibilities with composure under stress of deadlines/requirements for extreme accuracy and quality or fast pace; able to effectively handle multiple, simultaneous, and changing priorities; capable of exercising highest level of discretion on internal and external confidential matters.
• Equipment requirements: Calculator, copy machine, currency counter, cash dispenser, cash advance terminal, ITM/ATM, personal computer with Windows environment.