Teller

Responsibilities

• Processes retail and commercial financial transactions, including deposits, withdrawals, transfers, loan payments, and cashing checks.
• Provides customers with basic account information, such as account balances, due dates, and/or recent account activity.
• Maintains knowledge on all the Bank’s product and service offerings to effectively assist customers with their financial needs and make recommendations to each customer served.
• Proactively generates consumer and small-business deposit account, and small-business loan referrals.
• Actively participates in all sales, marketing, and promotional campaigns.
• Answers customer inquiries and refers customers to the Lead Teller and/or Banking Center Manager, or proper service area for issues that cannot be resolved at the teller line.
• Assists customers in accessing safety deposit boxes.
• Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
• Contributes to the fulfillment of Banking Center sales and service goals.
• Answers and assists incoming callers with questions and requests; route callers appropriately.
• Sorts and distributes work from other Bank offices, processes mail and overnight depository transactions.
• Records all transactions promptly, accurately, and in compliance with established Bank policies and procedures.
• Maintains an adequate cash drawer at all times, and in accordance with Bank policy; this includes buying and selling currency from the vault as necessary.
• Balances cash drawer in accordance with Bank policy and procedures, including periodic batching of cashed checks.
• Assists in ordering, receiving, verifying, and distributing cash.
• Tracks information and prepares basic reports as directed.
• Performs routine daily Banking Center activities, which includes balancing the Banking Center vault and completing miscellaneous end-of-day tasks.
• Responsible for opening and/or closing the Banking Center.
• Maintains expectations for attendance and punctuality.
• Complies with all applicable federal, state, and local laws and regulations; and Northeast Bank policies and procedures.
• Participates in other activities as directed.
• Successfully pass technical and regulatory examinations required by the Company.

Requirements

• A High School Diploma or equivalent.
• 1-2 years of experience in banking, insurance, retail services, hospitality, or other related field.
• Thoroughness and strict attention to detail.
• Excellent mathematical skills.
• Cumbersome with computers and other office machinery.
• Proficient alpha/numeric data entry skills.
• Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and co-workers.
• Ability to maintain the highest level of confidentiality with all information obtained.
• Ability to work in a fast-paced environment and under pressure as needed.
• Ability to make sound decisions, which may include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions.
• Have perspective – capable of relating to individuals at all levels.

Qualifications

• Must be able to remain in a stationary position for long periods of time.
• Some travel is required.
• Must be able to occasionally lift up to 25lbs.
• Consistently operates a computer and other office equipment such as calculator, copy machine and printers.
• Climate controlled general office setting with moderate noise level.
• Work unpredictable hours including Saturday.
• Must express or exchange ideas with co-workers, customers and vendors.

Skills

• Highly organized and detail-oriented.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize.
• Knowledgeable about banking products and services.
• Customer service oriented.

Benefits

Competitive compensation and benefits, including generous PTO.

Pay

N/A

Schedule

Varies

Benefits

Variety of benefits offered