Teller

About the role

Provides prompt, accurate, and courteous in person, drive thru or telephone service to members while processing routine financial transactions and answering questions. Cross sells credit union products and services, and makes referrals to a Loan Officer, to Mid Oregon Wealth Management, or to our Mortgage Lending area as needed and/or directed.

Required skills

• Pleasant, friendly demeanor
• Excellent customer service abilities in greeting members and making them feel comfortable
• Keyboarding including 10-key
• Accuracy in handling transactions and cash
• Ability to grasp a variety of tasks and perform them efficiently and quickly
• Ability to retain knowledge of CU products and services and offer them to members when appropriate

Physical requirements

• Speaking on the telephone approximately 10% of workday
• May need to shovel snow occasionally outside the office to clear sidewalks
• Continuous sitting, standing, talking, and listening for extended periods
• Use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers
• Clarity of vision at 20 inches or less for processing of member transactions and computer usage
• Memory demands in recalling Credit Union policies, services, and state and federal regulations
• Occasional lifting up to 35 pounds to move supplies or office equipment
• Bending, squatting, or kneeling to reach supplies on ground level
• Reaching above shoulder level to reach supplies overhead
• Able to push with dolly up to 250 pounds

Work environment

The employee works in an office environment. The noise level is average and is impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

Benefits

• Medical
• Dental
• Vision
• Life/Disability/AD&D
• EAP
• Aflac
• 401k with Matching
• Paid Vacation/Sick/Personal
• Paid Volunteer Hours

Schedule

The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday and 9:15–6:15 on Fridays.