Teller

About the Role

Be a problem solver, trusted advisor, and partner to the people and businesses in KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Through conversations with clients, you listen to uncover financial needs and transition clients to a banker for deeper financial wellness discussions. At KeyBank, we take pride in helping our clients move forward in their financial journey and making them feel that no bank will fight harder for them.

Responsibilities

• Embody a strong client experience culture, being present with every client and teammate.
• Assume responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
• Proactively identify and resolve client servicing issues, escalating as needed.
• Listen for clues for financial wellness opportunities during client conversations and transition clients to a Banker.
• Assist clients in achieving their financial goals and objectives through financial wellness tools.
• Attend and participate in in-person morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures, and balance cash drawer within balancing guidelines.
• Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Work on Saturdays as directed by management.
• Perform other duties as assigned; duties may change or new ones may be assigned at any time.
• Comply with all KeyBank policies and procedures, including acting professionally, conducting business ethically, and avoiding conflicts of interest.

Requirements

• High School Diploma, GED, or equivalent business experience (required).
• Experience in a client service role (required).
• Experienced in cash handling (required).
• General understanding of PC with Windows-based applications and calculator (required).
• Notary License (preferred).
• Ability to occasionally operate a motor vehicle with a valid driver's license.

Skills

• Knowledgeable about clients’ accounts and business with the bank, using sound judgment with clients and transactions.
• Strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online, and Telephone Banking).
• Strong work ethic and high level of integrity.
• Excellent time management skills.
• Ability to manage and maintain client accounts, ensuring accuracy and security.
• Educating clients on managing their finances effectively and promoting financial health.
• Accurately and securely process cash transactions, including deposits, withdrawals, and balancing cash drawers.
• Ensuring accuracy in transactions and maintaining organized records.
• Identifying and resolving client servicing issues efficiently.
• Understanding and following banking regulations and security procedures.
• Identifying financial needs and promoting relevant banking products and services.
• Awareness of techniques to detect and prevent fraudulent activities.
• Collaborating effectively with teammates to ensure smooth operations.

Physical Demands

• Prolonged standing (5-8 hours per day).
• Frequent use of hands to manipulate/grasp objects.
• Ability to communicate face-to-face and on the phone with clients.
• Occasional bending and lifting from floor height.
• Frequent forward reach.
• Frequent lifting of 1–10 lbs., occasional lifting of up to 30 lbs.

Pay

This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Benefits

Please click here for a list of benefits for which this position is eligible.