Teller

Description

The Teller is a customer-focused banking professional responsible for accurately and courteously processing a wide range of financial transactions. This role maintains precise cash and transaction records, supports operational efficiency, and may assist with training new team members. As a key point of customer interaction, the Teller contributes to a positive banking experience, promotes Bank products and services, and ensures adherence to all policies, procedures, and regulatory requirements.

Key Responsibilities

• Provide prompt, courteous, and efficient service to branch customers at the teller line or drive-up windows.
• Process customer deposits and withdrawals (including night bags) in accordance with established procedures.
• Receive loan, mortgage, and club payments.
• Cash checks and sell money orders and Treasurer’s checks.
• Absorb safe deposit box access.
• Comply with all Bank and branch policies and procedures related to customer transactions.
• Refer complex questions or problems to the Front Line Manager or Supervisor.

Transaction Accuracy & Compliance

• Accurately settle own cash drawer and processed work in adherence to Bank performance standards and established procedures.
• Maintain daily work in good order and ensure proper documentation.
• Comply with all Federal and State banking regulations.
• Adhere to all Bank and branch operating and security policies and procedures.
• Maintain and exceed established objectives and performance standards for teller functions.

Product Knowledge & Customer Support

• Maintain knowledge of current Kennebec Savings Bank (KSB) products and services.
• Actively utilize Bank products and services to better understand features and benefits.
• Communicate product knowledge effectively to customers and prospective customers.
• Engage customers in conversation to identify “cues and clues” to determine needs.
• Respond to customer inquiries and evaluate their financial needs.
• Recommend appropriate Bank products and services and refer customers to other Bank personnel when appropriate.

Branch Support

• Perform additional branch functions as assigned to meet customer service or operational needs.
• Provide support at other branch locations as required.

Community & Public Relations

• Participate in community organizations and events.
• Represent the Bank professionally within the community.

Requirements

• Strong customer service and communication skills.
• Attention to detail and accuracy.
• Organizational and time management abilities.
• Problem-solving within established procedures.
• Integrity and confidentiality.
• Ability to work collaboratively in a fast-paced environment.

Skills & Competencies

• High school diploma or equivalent required.
• Cash handling and customer service experience preferred.
• Familiarity with banking products and systems a plus.
• Basic computer proficiency (word processing, spreadsheets, banking systems).

Physical & Technical Requirements

• Valid driver’s license and reliable transportation to attend meetings, training, and daily work schedules.
• Ability to lift up to 20 pounds (cash boxes/bags).
• Ability to distinguish between various denominations of coin and currency.
• Ability to handle currency and operate vault systems.
• Ability to stand or sit for extended periods.
• Comfort using computers and reading reports.
• Strong verbal communication skills, including phone interactions.
• Ability to manage multiple tasks and maintain attention to detail.
• Ability to think through a problem, following proper steps in finding resolution.
• Must have a high degree of ethics and maintain confidentiality of customers and accounts.
• Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Salary Range

Compensation for this position is based on knowledge, skills, experience, and demonstrated competency within the role. Developing - Minimum: $20.19 hourly
Proficient - Midpoint: $22.72 hourly
Exceptional - Maximum: $25.24 hourly