Teller

About the Role

At NVE Bank, a division of Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day. As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Ion prioritizes its internal team and values the communities its employees serve, encouraging volunteerism to support customers and beyond.

Responsibilities

• Provide friendly, personalized service to Bank customers; establish rapport to recognize and meet their banking needs.
• Perform financial transactions for customers accurately and efficiently.
• Accurately balance teller window and adhere to set policies and procedures.
• Respond to customers’ financial needs by actively participating in the consultative sales process.
• Maintain and apply a working knowledge of all applicable banking regulations.
• Keep all customer and proprietary Bank and customer information and assets safe and secure.
• Ensure company service standards are continually achieved in areas of responsibility.
• Process customer financial transactions accurately, efficiently, and courteously.
• Establish an open dialogue with customers to cross-sell Bank products and services and make referrals to appropriate parties while maintaining the Bank’s privacy standards.
• Contribute to achieving established branch goals by recognizing and acting upon sales and referral opportunities.
• Recognize and adequately report all fraudulent, counterfeit, or suspicious activity by customers or employees to the Security Department.
• Maintain a safe and secure working environment by adhering to established security procedures.
• Maintain authorized cash supply.
• Accurately balance teller window and/or ATM machine daily.
• Work within the framework of the Bank’s security policy and program and the Bank’s loss prevention guidelines.
• Accurately complete forms, applications, and reports in accordance with procedures.
• Perform additionally assigned duties.

Requirements

• High school diploma preferred.
• One year of customer service and/or cash handling experience or a comparable combination of education and experience.
• Working knowledge of bank products and services.
• Ability to comply with applicable banking regulations as well as Bank policies and procedures.

Benefits

• 401k and Employer Match
• Disability
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days
• Job Shadowing
• Volunteer Opportunities

Schedule

Monday - Friday and every other Saturday