Teller

About the Role

The Teller is responsible for providing excellent customer service, accurately and efficiently processing daily transactions for customers, and making referrals of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in the community and focuses on developing new business relationships while maintaining strict standards of confidentiality.

Responsibilities

• Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions and process transactions accurately and efficiently within bank policies and procedures.
• Identify customer needs and make referrals to Bankers or other areas of the corporation to meet financial needs.
• Comply with bank operations and security procedures, protecting customer confidentiality and bank integrity.
• Scan work for image branch capture in a timely manner according to procedure.
• Complete branch-specific responsibilities as assigned.
• Use good judgment to protect customers and INTRUST Bank.

Requirements

• High School diploma or equivalent is required.
• Strong communication and listening skills.
• Detail-oriented with knowledge of basic math.
• Strong interpersonal and service-oriented skills.
• Ability to utilize multiple Microsoft Office products and web-based applications simultaneously.

Physical Demands

• Extended periods of time spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 50 lbs., ability to stoop and bend.
• Physical demands can be performed with or without reasonable accommodation.

Working Conditions

Normal office conditions.