Teller

At INTRUST Bank, People Come First. Guided by strong character qualities—such as respect, compassion, humility, positivity, and initiative—we work to support one another, serve our customers, and strengthen our communities. Here, your career matters. You’ll find an environment where you’re encouraged to grow, empowered to lead at any level, and supported as you build a meaningful career with a trusted organization.

About the Role

The Teller is responsible for providing excellent customer service, accurately and efficiently processing daily transactions for customers, and making referrals of all bank products and services. Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s character qualities.

Responsibilities

• Ensure excellent customer satisfaction and service quality according to INTRUST’s Character Qualities.
• Provide a friendly, accurate, knowledgeable, and professional customer experience.
• Perform basic teller transactions and accurately process transactions within the limitations of standard bank and teller policies and procedures.
• Identify needs-based opportunities and make referrals primarily to the Bankers and also to other areas of the corporation to fully meet customers’ financial needs.
• Comply with bank operations and security procedures, protecting the integrity of bank documents and customer confidentiality.
• Scan work for image branch capture in a timely manner according to procedure.
• Complete any other branch-specific responsibilities as assigned.

Requirements

• High School diploma or equivalent is required.
• Strong communication and listening skills.
• Detail-oriented with knowledge of basic math.
• Strong interpersonal skills and service-oriented mindset.
• Ability to utilize multiple Microsoft Office products and web-based applications simultaneously.

Physical Demands

• Extended periods of time may be spent viewing a personal computer, sitting, standing, and walking.
• Occasional lifting up to 50 lbs., ability to stoop and bend.
• Physical demands should be performed with or without a reasonable accommodation.

Working Conditions

Normal office conditions.