Teller

About the role

This position is stationed at our drive-thru location. Hours are 9 AM – 6 PM, Monday–Friday, and the occasional Saturday shift (9 AM – 12 PM). Job Status: Hourly, Non-exempt.

Responsibilities

• Processes customer transactions with professionalism and courtesy.
• Handles customer complaints and works through these sensitive issues to resolution.
• Performs data entry to complete reporting requirements.
• Ensures that currency and coin requirements, limitations, regulations and provisions are maintained.
• Maintains a positive working relationship with customers and co-workers.
• Know the identity of your customer to reduce fraud and risk of loss to the Bank.
• Demonstrates knowledge and expertise of basic teller functions.
• Supports the Company’s overall mission, standards, and confidentiality guidelines.
• Performs data entries for loan input.
• Back up Drive-Thru Teller: ensuring that transactions are completed in a quick, efficient manner without delay and working multiple lanes to avoid long back-ups in traffic lanes.
• Maintains strict confidentiality guidelines in accordance with Bank policy.
• Maintains strict control and security of cash under your supervision.
• Maintain policy and procedures as defined by Management.
• Cross-sell products and services.
• Assist with customer phone calls in a timely and courteous manner.
• Performs other duties as required by management.
• May participate in a wide variety of special assignments.

Requirements

• Satisfactory credit and criminal background check.

Skills

Hard Skills

• Proficient in basic personal computer operations.
• Able to type efficiently.
• Able to count large sums of money by hand.

Soft Skills

• Good verbal and written communication skills.
• Attention to detail.
• Organization skills.
• Can-do attitude.
• Problem-solving skills.
• Decision-making skills and sense of urgency.
• Strong work ethic.

Physical Demands

• Regularly required to talk and hear.
• Requires standing and/or sitting for an extended period with some walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional light lifting not over 50 lbs.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Training for this role will be conducted at our training center located in Graham, Texas, with attendance expected unless an approved accommodation is needed. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.