Teller

About the Role

Join the team at Glacier Bank in Bigfork, Montana as a Teller. You will greet customers with a smile, assess and fill their needs in a professional manner, and maintain extensive contact with customers, vendors, the general public, and bank staff in a courteous and efficient way.

Responsibilities

• Process deposits, withdrawals, cash checks (customer & non-customer), buy & sell cash, change orders, cash advances, loan payments, cashier’s checks, GL credit/debit, advice of credit/debits, Canadian exchanges, and telephone transfers.
• Print statements and cash savings bonds.
• Properly fill out fraud & non-fraud debit card disputes and ATM disputes.
• Use Haberfeld brochure to select the right account type for customers.
• Operate and maintain branch capture machine, currency counter, coin counter, MICR printer (to print counter checks), teller cash dispenser, and teller cash recycler (if applicable).
• Use and find information in Silverlake, Vertex, NetTeller, and Passport systems.
• Locate and understand the use of all branch logs.
• Understand and comply with regulations: D, DD, E, CC, OFAC, Privacy, CIP, and BSA.
• Knowledge of personal and business account types, online banking, bill pay, and mobile check deposit.
• Follow proper process for safe deposit box access.
• Acknowledge customers promptly and maintain professional conversation in all interactions.
• Demonstrate proper cash handling skills, maintain a neat and organized cash drawer, and adhere to cash drawer limits.
• Maintain clean desk policy, customer confidentiality, and workstation security.
• Understand and apply dual control procedures when necessary.
• Properly handle dormant/escheat accounts and customer identification/verification.
• Read and respond to account and customer alert messages.
• Embrace service pledge and provide consistent, extraordinary service to all customers.
• Participate in required training, staff meetings, and lobby displays.
• Engage in community service and bank-sponsored activities supporting Glacier Bank’s mission and values.
• Provide superior internal and external customer service.
• Complete required bank training courses within assigned time frames.
• Comply with all company policies, procedures, and applicable laws, including Bank Secrecy Act, Patriot Act, and OFAC.
• Maintain a professional image, confidentiality, positive attitude, and flexibility in meeting bank and customer needs.
• Consistently maintain regular and reliable attendance.
• Perform additional duties as requested or assigned.

Requirements

• High degree of attention to detail and excellent organizational skills for a fast-paced environment.
• Ability to prioritize and manage heavy workloads with effective time management.
• Professional demeanor with consistent courtesy, customer service, and tact in a deadline-oriented environment.
• Ability to work quickly, accurately, and effectively under pressure while meeting multiple deadlines.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills, including word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• Moderate level of banking knowledge.

Work Environment

Work is primarily performed indoors in a climate-controlled shared work area with moderate noise levels. Occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles, and public transportation may be required, including overnight lodging in public facilities.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Frequently required to sit; use hands in repetitive motions to finger, grasp, handle, or feel; and talk or hear.
• Occasionally required to stand, walk, lift, or reach with hands and arms; climb, balance, stoop, kneel, crouch, crawl, push, and pull.
• Must be able to operate routine office equipment including computers, telephones, copiers, facsimiles, and calculators.
• Must be able to work on a computer for an average of 6-8 hours per day.
• Must be capable of working extended hours or traveling off-site as required by management.
• Must maintain regular, reliable, and timely attendance.
• Must be capable of climbing/descending stairs in emergency situations.
• Medium work: Exerting up to 50 pounds of force occasionally, up to 25 pounds frequently, and up to 10 pounds constantly.
• Close visual acuity required for preparing and analyzing data, transcribing, viewing computer terminals, extensive reading, and visual inspection of small defects or parts.

Pay

Pay range: $18.20 - $23.91 per hour, dependent on experience.

Benefits

• Extensive benefits package including medical, dental, vision, and life insurance for employees and eligible dependents.
• Health savings account option and Employee Assistance Program (EAP).
• Health rewards program.
• Retirement savings plan, including 401(k) and profit-sharing plans.
• Short and long-term disability benefits.
• Education and training benefits.
• Discounts on banking products and services.
• Generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at 0.0745 hours per hour worked, with a maximum accrual of 240 hours per year for certain full-time employees. Part-time employees receive pro-rated PTO and holidays.
• Incentive pay, Saturday pay, PTO pay, merit increases, and annual bonuses.