Teller

About the role

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Responsible for providing an exceptional Financial Center customer experience with passion and enthusiasm while facilitating customer transactions and the referral of bank products and services. Actively promote banking solutions to enhance a customer's service experience and achieve their financial goals.

Responsibilities

• Assist with operational activities and responsibilities
• Assist clients with teller transactions accurately and in accordance with bank policy and procedure
• Accountable for the referral of products and services at the Financial Center
• Recognize, demonstrate, and follow through on referral opportunities
• Foster relationship building conversations with customers to ensure appropriate products/services are offered and customer needs are met
• Manage risk by maintaining compliance with applicable regulations, and Fulton policy and procedure to include operational, security and settlement procedures
• Use sound judgment to identify and mitigate loss
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems
• Perform other job duties as assigned by the manager
• Read, understand, and act on all Company-assigned and/or job related Compliance Programs, regulations, policies and procedures; complete Compliance Training assignments by established due dates
• Understand and identify compliance risks impacting department(s), ensure compliance with applicable laws or regulations, and escalate compliance risks to the appropriate level of management

Requirements

• High School Diploma or equivalent (Preferred)
• 6 to 12 months Customer Service Experience (Required)
• 6 to 12 months cash handling experience (Preferred)

Pay

The hourly rate for this position is $17.25 - $24.23. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance
• Robust wellness program with financial incentives