Teller

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers depend on a variety of job-related factors, including individual experience, knowledge, training, education, geographic location, market demands, and internal equity.

About the role

Responsible for consistently providing all members with an exceptional experience while efficiently processing a variety of member services, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. Actively engage with members and introduce them to products and services that will help them achieve their financial goals.

Responsibilities

• Assume responsibility for the efficient, effective, and accurate performance of Teller functions.
• Represent the Credit Union in a courteous and professional manner in line with the Fortera brand and service standards.
• Accurately process routine transactions including but not limited to:
  • Cashing checks
  • Depositing cash and checks
  • Cash and check withdrawals
  • Credit card cash advances
  • Loan payments
  • Check orders and transfers
• Receive checks for proper endorsement and negotiability by following credit union check acceptance guidelines.
• Sell money orders, gift cards, and cashiers’ checks.
• Redeem savings bonds, process wire transfers, and stop payments.
• Maintain knowledge of credit union products and services and educate members on products and services that will benefit them, including remote services such as mobile and online banking, ATMs, and shared branching.
• Process all transactions efficiently and accurately to maintain a balanced cash drawer by following proper balancing procedures.
• Ensure members' requests and questions are promptly resolved.
• Accurately complete account maintenance requests such as contact information changes.
• Inform members of Credit Union products and services, types of available accounts, interest and dividend rates, and other related services and information.
• Maintain privacy of member account information at all times.
• Actively work with branch team to provide members an excellent service experience.
• Openly communicate with branch management team about any significant problems or concerns.
• Complete required reports and records accurately and promptly.
• Attend and participate in all meetings, trainings, and committees as required.
• Participate in community and civic programs to promote awareness of the Credit Union in the community.
• Perform drive-up teller and night drop functions as assigned.
• Refer cross-sell opportunities for Credit Union products and services to Member Advisors (e.g., loans, new accounts).
• Satisfactorily complete all required compliance training and comply with all regulations applicable to the position, including OFAC, Bank Secrecy Act/Anti-Money Laundering Act, and USA Patriot compliance.
• Ensure work area is clean, secure, and well maintained.
• Perform other duties as assigned by management.
• Work at any Credit Union location as required, which may include extended hours, holidays, and Saturdays.

Requirements

• High school graduate or equivalent.
• Basic understanding of Credit Union operations.
• Fluency in both English and Spanish (verbal and written) preferred.
• At least six months experience in cash handling, customer service, or retail sales.

Skills

• Able to accurately assess the cultural environment, exhibiting emotional intelligence and appropriate sensitivity.
• Good interpersonal and oral communication skills.
• Professional appearance, dress, and attitude.
• Ability to work in a cooperative manner with others.
• Good math skills and excellent attention to detail.
• Ability to operate PC, related software, and standard business equipment.
• Ability to work independently or as part of a team, and handle multiple tasks in a fast-paced environment.
• Ability to work well under pressure while maintaining a professional image of the Credit Union.
• Regular and predictable attendance.

Physical Activities and Requirements

• Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
• Hearing: Able to hear average or normal conversations and receive ordinary information.
• Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
• Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.
• Physical Strength: Exerting up to 50 lbs. occasionally, and/or up to 10 lbs. frequently.
• Standing: Ability to stand for several hours in a day.
• Working Conditions: No hazardous or significantly unpleasant conditions (such as in a typical office).

Mental Activities and Requirements

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
• Mathematics Ability: Ability to perform basic math skills and to use decimals to compute ratios and percents and to draw and interpret graphs.
• Language Ability:
  • Ability to use passive vocabulary of 5-6,000 words.
  • Ability to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
  • Ability to write complex sentences, using proper punctuation, adjectives, and adverbs.
  • Ability to communicate in complex sentences, using normal word order with present and past tenses, and using a good vocabulary.