Teller

About the role

Handles various customer transactions in a courteous, professional, and accurate manner, while adhering to bank policies and procedures.

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Performs a variety of teller duties including but not limited to deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
• Operates and balances a cash drawer daily.
• Processes night deposit bags following bank guidelines.
• Participates in the balancing of ATMs.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Attempts to answer and/or resolve customer inquiries/problems.
• Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Provides support to all branches.
• Assumes additional responsibilities, as requested.

Requirements

• High school diploma or GED required.
• Experience in a customer service-related position.
• Strong communication and interpersonal skills.
• Strong aptitude in math.
• Strong knowledge of current technology and ability to adapt to changing technology.

Physical demands

• General office environment.
• Stands for an extended period (up to 7.5 hours per day).
• Counts cash/coin for an extended period (up to 6 hours per day).
• Uses computer keyboard for an extended period (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear head set for an extended period to communicate with drive-up customers.

Benefits

• Competitive salary
• Generous paid time off (4+ weeks)
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

Location: Hadley Office

Salary range: $17.80 to $22.54