Teller

Position Summary

Handles various customer transactions in a courteous, professional, and accurate manner, while demonstrating exceptional customer service, adhering to bank policies and procedures, and maintaining customer confidentiality.

Essential Functions

• Consistently provides superior professional service to internal and external customers, following the standards of the Customer Impressions program.
• Consistently meet expectations of teamwork, punctuality and regular, reliable attendance.
• Accepts cash and checks for deposit, verifies amounts, examines checks for proper endorsements and enters them into the computer.
• Cashes checks for customers and makes withdrawals after verifying signature identity and account balances.
• Accepts all types of loan payments and enters information into the computer appropriately.
• Processes night deposit bags and records proper information in the night deposit log.
• Makes adjustments, when necessary, after being verified by second individual.
• Carries out miscellaneous transactions, including, but not limited to, mail, redeeming bonds, money orders, official checks, cash advances, safe deposit rental payments, check orders, and debit and credit tickets.
• Balances cash daily and searches for outages, when necessary.
• Processes foreign currency purchases and sales.
• Makes a concentrated effort to resolve customer problems at every opportunity.
• Works with co-workers to ensure efficient operation of the teller line.
• Participates in the balancing of ATMs.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Prepares a complete and accurate record for each cash-in or cash-out transaction in excess of $10,000.
• Uses the Large Currency Transaction database to document each transaction that causes the aggregate cash to exceed $10,000 on an account and for monetary instruments purchased with cash, as defined in policy.
• Creates awareness about new and existing products and services, including electronic and web-based products and services, such as Debit cards, Online Banking, Bill Pay, eStatements, Mobile Banking, etc., using demos for customer interactions.
• Provides support to all branches as required by staffing needs.
• Other Responsibilities: Assumes additional responsibilities, as requested.

Education, Experience, and Skills Required

• A high school diploma or GED required; additional college courses or CFT classes preferred.
• Experience in a customer service-related position.
• Understanding of debits/credits, either from a high school or college bookkeeping or accounting class, or from actual job experience.
• Strong communication and interpersonal skills.
• Strong aptitude in math and figure work.
• Prior PC experience.
• Previous cash handling experience preferred.

Physical Demands/Conditions Requirements

• General office environment.
• Stands for an extended period of time (up to 7.5 hours per day).
• Counts cash/coin for an extended period of time (up to 6 hours per day).
• Counts checks or work slips for an extended period of time (up to 2 hours per day).
• Uses computer keyboard to enter transactions or obtain account information (up to 3 hours per day).
• Carries bags of coin (up to 25 pounds).
• Ability to wear headphones/head set for extended periods of time to communicate with drive-up bank customers.

Equipment Used

• General office equipment.

Additional Information

• All employees handling customer accounts and transactions have a duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.
• Florence Bank is an Equal Opportunity Employer.