Teller

About the role

Teller provides excellent service to clients by assisting them with processing routine financial transactions on a day-to-day basis in accordance with all Bank policy and procedures.

Responsibilities

• Greet and service clients in a friendly and courteous manner.
• Answer phones.
• Provide account information, answer client questions, and direct clients appropriately for further assistance as needed.
• Process client transactions, including but not limited to, cash and check deposits, withdrawals, check cashing, loan payments, issue official checks and money orders, transfers, general ledger entries, completion of CTRs, etc., accurately and efficiently.
• Maintain an adequate cash supply at all times: buying from and selling to the vault as needed, ensuring established drawer limits are not exceeded.
• Balance cash on hand, transactions processed, and negotiable items daily and ensure that totals prove to the figures on record in the computer.
• May assist with retrieval and processing of ATM deposits and ATM Settlement.
• May assist with retrieval and processing of deposits made to Night Depository.
• Complete ongoing training as required (Compliance, HR, etc.).
• Provide support for the Private Client Groups as needed.
• May be asked to assist in alternate Financial Centers.
• Perform special projects and additional duties and responsibilities as required.
• Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
• Accountable to maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• High School diploma, GED, HiSET, TASC, or foreign equivalent.
• Minimum 1-year previous teller experience.

Qualifications

• Good mathematical aptitude to facilitate daily balancing.
• Strong interpersonal skills.
• Ability to enter numerical data on a computer with speed and accuracy.
• Able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Customer service oriented.
• Detail oriented and ability to multi-task.

Skills

• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying the importance of effective relationships with customers and stakeholders.

Physical Demands

The job requires a moderate degree of physical exertion and stamina such as standing, sitting, walking, driving, or infrequent lifting.

Pay

Pay Range: $17.00 - $24.23 per hour.

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information.