Teller

Responsibilities

• Champion Operations and Compliance – 80% of your time will be spent protecting the privacy and security of our customers.
• Process daily transactions and be alert to fraud.
• Follow proper cash handling, teller differences, and dual control guidelines.
• Maintain proper cash limits including drawer, vault, and total FSC limits.
• Mitigate risk by adhering to FCB policies, procedures, and processes.
• Ask questions and seek guidance.
• Grow Consumer Relationships – 5% of your time will be spent establishing and growing consumer relationships.
• Engage in productive conversations on inbound calls and at the drive thru.
• Utilize marketing campaigns to inform customers about our products and promotions.
• Ask for referrals and advocate for the Refer-A-Friend program.
• Partner with your team to uncover additional needs-based sales opportunities.
• Deepen Consumer Relationships – 5% of your time will be spent growing relationships with your existing customer base.
• Conduct service-related outbound calls and achieve assigned call goal.
• Identify partner referrals by asking purposeful questions.
• Obtain unsecured lending certification to uncover non-real estate secured lending opportunities.
• Personal Development – 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself.
• Take ownership of your own development.
• Progress toward completion of Pathways.
• Learn BUILD and BUILD 2.0, our sales conversation framework.
• Become a subject matter expert on our digital products.
• Stay informed with Need2Know and First2Know.
• Complete all required trainings in a timely manner.
• Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:
• Liv[e] our Mission and Core Values.
• Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes.
• Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling.
• Promptly follow-through and ensure you are the single contact for problem resolution.
• Maintain the highest standard of conduct and account integrity for yourself and your team.

Qualifications

• A high school diploma or equivalent.
• Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service, and adhering to operational expectations.
• Excellent communications skills.
• Passionate about helping others.
• Motivated to learn.
• Solutions-based sales skills.
• Professionalism.
• Resourcefulness.
• Exceptional relationship-building skills.
• Ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
• A valid driver’s license and ability/willingness to travel regionally.