teller
About the Role
Diamond Credit Union is looking for full-time Tellers who deliver an "All-Star" member experience. Our Tellers help make a difference in the community by providing exceptional service and going above and beyond for members. As an All-Star Teller, you will be recognized for creating exceptional experiences and contributing to our culture of doing more for members and the community.
Work Location: Assigned branch location. Ability to travel between branch locations when needed.
Schedule: Available to work until 5:15pm Monday–Wednesday, and on a rotation basis until 7:15pm Thursday and 6:15pm Friday. No Saturday hours.
Responsibilities
- Process daily member transactions in a prompt, accurate, and efficient manner, including withdrawals, deposits, check cashing, transfers, advances of Credit Card and Line of Credit products, and redemption of savings bonds.
- Operate and balance a teller drawer.
- Demonstrate excellence in service by meeting and exceeding members' expectations and delivering a "wow" experience.
- Support branch development initiatives, execute assigned tactics, and meet individual goals.
- Effectively handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their accounts.
Requirements
- High school diploma or equivalent.
- One year of cash handling or customer service experience.
Skills
- Demonstrated dedication to positive, member-focused service.
- Good interpersonal and communication skills to handle member-related issues fairly and consistently.
- Strong organizational skills and attention to detail.
- Good technical skills and ability to work with multiple systems.
- Must be available to start at 8:30am Monday–Friday.
Benefits
Diamond Credit Union has been recognized as one of the Best Places to Work in PA for 10 consecutive years. Employees enjoy a dynamic and rewarding work environment with opportunities for career growth.