teller
About the Role
Diamond Credit Union is looking for full-time Tellers who deliver an "All-Star" member experience to our friends and neighbors in the community. Our Tellers help make a difference in the community by providing exceptional service and going above and beyond for members. As an All-Star Teller, you will be recognized for creating exceptional member experiences and contributing to Diamond’s mission of doing more for our members and community.
Teller efficiently handles members' financial transactions while providing exceptional service and identifying opportunities where Diamond can assist members in achieving their financial goals.
Work Location: Assigned Branch location. Ability to travel between branch locations when needed.
Responsibilities
- Process daily member transactions in a prompt, accurate, and efficient manner, including withdrawals, deposits, check cashing, transfers, advances of Credit Card and Line of Credit products, and redemption of savings bonds.
- Responsible for the operation and balancing of a teller drawer.
- Demonstrate excellence in service by meeting and exceeding members' expectations and providing a "wow" member experience.
- Support branch development initiatives, execute assigned tactics, and meet individual goals.
- Effectively handle and resolve member complaints, conflicts, questions, and general inquiries pertaining to their accounts.
Requirements
- High school diploma or equivalent.
- One year of cash handling or customer service experience.
Skills
- Demonstrated dedication to positive, member-focused service.
- Good interpersonal and communication skills to handle member-related issues fairly and consistently.
- Strong organizational skills and attention to detail.
- Good technical skills and ability to work with multiple systems.
Schedule
- Available to start at 8:30 AM, Monday through Friday.
- Regular hours until 5:15 PM, Monday through Wednesday.
- Rotating late shifts until 7:15 PM on Thursdays and 6:15 PM on Fridays.
- No Saturday hours.
Benefits
Diamond Credit Union has been named one of the Best Places to Work in PA for 10 consecutive years. Employees enjoy a dynamic and rewarding career while contributing to the community.