Teller

Community Trust Credit Union (CTCU) is looking for a full-time Teller (Member Experience Representative I) with customer service and sales experience to join our Grayslake branch. This role requires availability to work at our Lake Villa, Grayslake, or Grand Hunt Center locations as needed.

Schedule

• Monday through Friday: 8:30 AM to 5:30 PM
• Saturdays: 8:30 AM to 1:30 PM (required)
• Full-time hours: 38 to 40 hours per week

Responsibilities

• Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments.
• Issue money orders, redeem savings bonds, and process wire transfer requests.
• Transfer funds between member accounts while adhering to credit union service standards.
• Balance cash drawer, negotiables, and daily transactions.
• Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs, including:
  • Opening and closing savings accounts and certificates of deposit
  • Managing safe deposit box access
  • Processing check orders and stop payments
• Promote and recommend credit union products and services to members.

Requirements

• Able to communicate effectively via multiple channels (in person, phone, written via email/chat, and video).
• Bilingual in Spanish and English is a plus.
• Ability to provide top-notch service with every member interaction, including communicating promotions effectively.
• Previous sales experience and proven success in a sales environment.
• One to twelve months of similar or related experience.
• High school education or GED.
• Ability to navigate and operate a PC in a Windows-based system with ease.

Pay

Budgeted starting hourly rate: $16.50/hour. This position is eligible for a sales-based incentive.

Benefits

• Paid Time Off:
  • Generous Paid Time Off
  • Health Time
  • Personal/Birthday Day each year (eligible after first year of employment)
  • Bereavement Time
• Health/Medical Benefits (eligible first of the month following one full month of employment):
  • Medical insurance with HMO and PPO plans
  • Dental and Vision insurance
  • Flexible Spending Account
  • Short and long-term disability insurance
  • Life and AD&D insurance
• Tuition Reimbursement (eligible after one full year of employment).
• Retirement Savings:
  • 401(k) Retirement Savings Plan (eligible to participate after one full month of employment).
  • Matching contributions after 1,000 hours of service, 21 years of age, and six months of employment.
  • Safe Harbor contributions: CTCU provides every eligible employee a contribution of 3% of compensation. Eligibility requires being 21 years of age, 12 months of service, and working at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested.