Teller

About the role

At Community Financial System, Inc. (CFSI) we are dedicated to providing our customers with friendly, personalized, high‑quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. In addition to retail banking we offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We are an equal‑opportunity workplace and affirmative‑action employer that celebrates and supports a diverse workplace for the benefit of employees, customers and communities.

Responsibilities

• Customer Experience & Service Delivery: Serve as a welcoming and professional first point of contact for customers entering the branch. Provide friendly, accurate, and efficient service while processing routine financial transactions—including deposits, withdrawals, payments, and check cashing—with verification of customer identity and available funds. Engage customers in need‑based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions. Educate customers on digital banking tools and self‑service options to enhance convenience and confidence. Assist with routine inquiries and concerns, escalating more complex issues as appropriate. Support lobby management by guiding customers to the right team member or service area. Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
• Sales, Advice & Referrals: Engage customers in needs‑based discussions to identify appropriate banking solutions without pressure‑based selling. Partner with branch team members to connect customers with specialists for more complex financial needs. Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
• Employee & Team Contributions: Collaborate effectively with team members to support branch operations and customer‑experience goals. Assist with customer flow, lobby engagement, and routine operational tasks as needed. Contribute to a positive, inclusive, and respectful work environment. Take ownership of personal development and adapt positively to new tools, processes, and initiatives. Actively participate in branch meetings, training programs, and professional‑development opportunities, including travel to training locations as required.
• Operational Excellence, Risk & Compliance: Perform all teller transactions with precision and balance the cash drawer within established guidelines. Protect customer and bank information by following all security, authentication, and dual‑control procedures. Remain alert to unusual or suspicious transactions, follow fraud‑prevention procedures, and escalate concerns as needed. Adhere to branch operating standards, including opening/closing procedures, cash‑handling protocols, and documentation requirements. Support internal audits, reviews, and regulatory requests. Maintain up‑to‑date knowledge of applicable laws, regulations, policies, procedures and internal controls, and meet all training requirements promptly.
• Other Duties: Provide support to other branches as needed to ensure proper staffing levels. Perform other related duties as assigned or directed to support branch and bank objectives.
• Ancillary Duties: Travel to other branches in the area to provide support as needed and to ensure proper staffing and service levels, helping the branches and the bank achieve their annual goals.

Qualifications

• Education & Training: High School Diploma or GED required. Ability to complete internal teller and product training. Ability to attend a 5–7‑day initial training program, which may involve overnight travel; the company covers or reimburses applicable travel expenses such as mileage and lodging.
• Skills: Excellent interpersonal, listening, and communication skills; strong attention to detail with accurate math; clear thinking and sound judgment in a fast‑paced environment; ability to follow procedures, prioritize tasks, and maintain confidentiality; comfort using computers, digital tools, and standard office applications; ability to build trust, demonstrate professionalism, and maintain composure during sensitive customer situations; ability to identify customer needs and direct them toward appropriate bank products and services; consistent demonstration of the Company’s core values—Integrity, Humility, Teamwork, and Excellence.
• Experience: Prior customer‑service and/or banking experience preferred. Demonstrated ability to work directly with customers in a service or problem‑solving capacity.
• Other Requirements: Must be 18 years of age or older. Ability to work flexible hours based on branch needs. Willingness to travel to nearby branches, training sessions, meetings, professional‑development programs, and company‑sponsored events as required. Reliable transportation.

Benefits

• Hourly wage range: $16.50 –