Teller

About the role

At Community Financial System, Inc. (CFSI) we deliver friendly, personalized, high-quality financial services and products through our retail division, Community Bank, N.A., which operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. We also provide commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We invest in our employees with competitive compensation, strong benefits, and professional development and advancement opportunities.

Responsibilities

• Customer Experience & Service Delivery
  • Act as the welcoming, professional first point of contact for customers entering the branch.
  • Process routine financial transactions—deposits, withdrawals, payments, check cashing—with accurate verification of customer identity and available funds.
  • Engage customers in need-based conversations to understand transactional needs and identify opportunities to connect them with additional services or solutions.
  • Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
  • Assist with routine inquiries and escalate complex issues as appropriate; support lobby management by guiding customers to the right team member or service area.
  • Answer incoming telephone calls promptly and professionally, providing assistance in accordance with bank standards.
• Sales, Advice & Referrals
  • Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
  • Partner with branch team members to connect customers with specialists for more complex financial needs.
  • Model strong service behaviors and effective customer engagement to support branch goals.
• Employee & Team Contributions
  • Collaborate effectively with team members to support branch operations and customer experience goals.
  • Assist with customer flow, lobby engagement, and routine operational tasks as needed.
  • Contribute to a positive, inclusive, and respectful work environment.
  • Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
  • Participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required.
• Operational Excellence, Risk & Compliance
  • Perform all teller transactions with precision and balance cash drawer within established guidelines.
  • Protect customer and bank information; follow all security, authentication, and dual-control procedures.
  • Remain alert to unusual or suspicious transactions or behaviors; follow fraud-prevention procedures and escalate concerns.
  • Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
  • Support internal audits, reviews, and regulatory requests as needed.
  • Maintain proficient knowledge of and ongoing compliance with all applicable laws and regulations; ensure adherence to policies, procedures, internal controls, and training requirements.
• Other Duties
  • Provide support to other branches as needed to ensure proper staffing levels.
  • Perform other related duties as assigned or directed to support branch and bank objectives.

Qualifications

• Education, Training and Requirements
  • High School Diploma or GED required.
  • Ability to complete internal teller and product training.
  • Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging.
  • Reliable transportation.
• Skills
  • Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions.
  • Strong attention to detail with accurate and proficient math skills.
  • Clear thinking, sound judgment, and the ability to stay focused in a fast-paced environment.
  • Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
  • Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems.
  • Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
  • Ability to identify customer needs and direct them toward appropriate bank products and services.
  • Must consistently demonstrate the Company’s core values: Integrity, Humility, Teamwork, and Excellence.
• Experience
  • Prior customer service and/or banking experience preferred.
  • Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• Other
  • Ability to work flexible hours based on branch needs.
  • Traveling to nearby branches may be required to support staffing and business needs.
  • Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events as required.
  • All applicants must be 18 years of age or older.

Benefits

• 11 paid holidays
• Paid vacation
• Medical, Vision & Dental insurance
• 401(k) with generous match
• Pension
• Tuition Reimbursement
• Banking discounts

Pay

Minimum USD $16.50 per hour; Maximum USD $21.53 per hour; commensurate with experience plus potential for annual merit increase.

Schedule

37.5 hours per week.

Physical Requirements

The role may require standing, walking, or sitting; using hands and fingers, handling or feeling, reaching with hands or arms, speaking and hearing. Occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.