Jobs · Finance · New York

Teller

Community Bank, N.A. · Chateaugay, NY · 3 wk ago
Finance$16.5/hrFull-time
We need to output HTML fragment with sections: Overview (maybe not a heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The page already shows job title, so we don't repeat job title as heading. We need to include sections only when posting has real specific content. We have Overview paragraph, Responsibilities (with subheadings like Customer Experience & Service Delivery, Sales, Advice & Referrals, Employee & Team Contributions, Operational Excellence, Risk & Compliance, Other Duties, Ancillary Duties). Qualifications (Education, Training and Requirements, Skills, Experience, Other). Benefits: they list benefits in compensation paragraph: "In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!" Also they give Pay: Minimum USD $16.50/Hr. Maximum USD $21.53/Hr. Also Hours: 35 hours/week. So we have Pay and Schedule sections. We must not include boilerplate like EEO, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraph, physical requirements maybe? Physical requirements is substantive? It's about physical demands; maybe we can include under a section? Not listed as a standard heading; but we could include as a

under Qualifications? Probably better to include as a separate section? The instruction only mentions certain headings; but we can still include other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Probably we should stick to those headings where content exists. Physical requirements could be part of Qualifications or maybe a separate "Requirements" section. But we have Qualifications already covering education, skills, experience, other. Physical requirements could be under "Requirements". However we have not used "Requirements" heading yet. Could use that for physical requirements. But the posting includes "Physical Requirements" as a heading; we could treat that as a section. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use Requirements for physical demands. Good. We also have "Other Duties" and "Ancillary Duties" under Responsibilities; we can keep as part of Responsibilities list. We need to use
  • for any list of duties/requirements/benefits. So for Responsibilities we should list each duty as
  • . Could group subheadings? Probably we can just list all responsibilities as bullet points. But we have subheadings within responsibilities; we could keep them as

    ? Not allowed? Only

    for section headings. Could use

    for subheadings? Might be okay to keep as plain text within

  • . Simpler: produce a
      with each responsibility as
    • . Ensure we capture all substantive responsibilities. Similarly for Qualifications: we have Education, Training and Requirements (list items), Skills (list), Experience (list), Other (list). Could combine into one
        under Qualifications? Or separate sections: Education, Skills, Experience, Other. But instruction says use

        for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have a

        Qualifications

        and inside we can have

        or

          . Since Qualifications includes multiple subcategories, we could use

          for prose and

            for lists. But we need to preserve all substantive info. Could do:

            Qualifications

            • High School Diploma or GED required
            • ... etc. But we also have Skills list separate; we could combine all qualification items into one list. That might lose categorization but still preserves info. However we might want to keep Skills separate as a section? The instruction includes Skills as a possible heading. So we could have

              Skills

              separate. Similarly Experience maybe under Qualifications? But we could have

              Experience

              . However the instruction says we can use those headings; we can choose to include them if content exists. So we could have sections: Responsibilities, Qualifications, Skills, Experience, Benefits, Pay, Schedule, Requirements (for physical). Overview maybe as a

              before any heading? The overview is a paragraph describing company; we can put as

              at top. We must not repeat job title as heading. No need. We must not include boilerplate: EEO, physical accommodations, etc. Remove the EEO paragraph and the accommodation request lines. Also remove "Physical Requirements" maybe we keep as Requirements section but we need to remove the accommodation lines? The Physical Requirements section includes accommodation statement: "Reasonable accommodations may be made...". That's part of EEO? Might be considered boilerplate; but it's part of physical requirements description. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. The accommodation statement is likely legal boilerplate; we should remove it. Also remove "The Company is an Affirmative Action, Equal Opportunity Employer..." paragraph. Also remove the request for accommodation lines. Thus we keep only the physical demands description: "While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus." We'll put that under Requirements section as a

              or

                . Probably as

                . Now Benefits: list: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! We'll create a

                  with those items. Pay: Minimum USD $16.50/Hr. Maximum USD $21.53/Hr. Also mention "Compensation: Commensurate with experience plus potential for annual merit increase." That's vague; we should not include vague statements like "commensurate with experience" as per instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). So we should not include that phrase. We'll just include the specific min/max pay. Could also include that it's hourly. We'll put in Pay section as

                  maybe. Schedule: Hours: 35 hours/week. Also maybe flexible hours? The posting mentions "Ability to work flexible hours based on branch needs" under Other. That's not a set schedule; but we have Hours: 35 hours/week as specific. We'll include Schedule section with that. Now Responsibilities: we need to capture all bullet points from the responsibilities sections. Let's extract them: From "Customer Experience & Service Delivery:" bullet points (separated by periods but we can treat each sentence as duty): - Serve as a welcoming and professional first point of contact for customers entering the branch. - Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds. - Engage customers in need-based conversations to understand how the bank can service their transactional needs. - Identify opportunities to direct customers to appropriate team members for additional services or solutions. - Educate customers on digital banking tools and self-service options to enhance convenience and confidence. - Assist with routine inquiries and concerns, escalating more complex issues as appropriate. - Support lobby management by helping guide customers to the right team member or service area. - Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards. From "Sales, Advice & Referrals": - Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling. - Partners with branch team members to connect customers with specialists for more complex financial needs. - Support branch goals by consistently modeling strong service behaviors and effective customer engagement. From "Employee & Team Contributions": - Collaborate effectively with team members to support branch operations and customer experience goals. - Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed. - Contribute to a positive, inclusive, and respectful work environment. - Take ownership of personal development and adapt positively to new tools, processes, and initiatives. - Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills. From "Operational Excellence, Risk & Compliance": - Perform all teller transactions with precision and balance cash drawer within established guidelines. - Always protect customer and bank information and follow all security, authentication, and dual-control procedures. - Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank. - Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements. - Support internal audits, reviews, and regulatory requests as needed. - Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner. From "Other Duties": - Provide support to other branches as needed to ensure proper staffing levels. - Perform other related duties as assigned or directed to support branch and bank objectives. From "Ancillary Duties": - As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. - This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels. We'll combine all into a

                    list. Qualifications: we have Education, Training and Requirements list: - High School Diploma or GED required - Ability to complete internal teller and product training - Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging - Reliable transportation Skills list: - Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions - Strong attention to detail with accurate and proficient math skills - Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment - Ability to follow established procedures, prioritize tasks, and maintain confidentiality - Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems - Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations - Ability to identify customer needs and direct towards appropriate bank products and services - Must consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence Experience: - Prior customer service and/or banking experience preferred - Demonstrated ability to work directly with customers in a service or problem-solving capacity - All applicants must be 18 years of age or older Other: - Ability to work flexible hours based on branch needs - Traveling to nearby branches may be required to support staffing and business needs - Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required We could combine all into one
                      under Qualifications, but we might want to separate Skills and Experience as headings. The instruction allows Skills

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