Teller
Community Bank, N.A. · Easton, PA · 3 wk ago
Finance$16.5/hrFull-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We have overview (About the role). Responsibilities section present. Qualifications (Education, Training and Requirements) maybe under Qualifications. Skills separate. Benefits present. Pay present (range). Schedule: Hours: 37.5 hours/week. So we have schedule. Also maybe "Other" but we ignore.
We must not include boilerplate like EEO, etc. Remove duplicated lines. Keep all substantive info.
We need to format lists with
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We have overview (About the role). Responsibilities section present. Qualifications (Education, Training and Requirements) maybe under Qualifications. Skills separate. Benefits present. Pay present (range). Schedule: Hours: 37.5 hours/week. So we have schedule. Also maybe "Other" but we ignore.
We must not include boilerplate like EEO, etc. Remove duplicated lines. Keep all substantive info.
We need to format lists with - . For prose use
.
We need to include all sections with actual content.
Let's extract content:
Overview: paragraph about CFSI, mission, etc. We'll put under
About the role
with .
Responsibilities: we have a block starting "Responsibilities The Teller serves..." then "Essential Responsibilities" with sub-bullets. We'll combine into a list. Probably better to have a
intro then
for essential responsibilities.
We need to preserve all substantive info. Let's list responsibilities:
- Serve as a welcoming and professional first point of contact for customers entering the branch.
- Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
- Engage customers in need-based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions.
- Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
- Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
- Support lobby management by helping guide customers to the right team member or service area.
- Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
- Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
- Partners with branch team members to connect customers with specialists for more complex financial needs.
- Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
- Collaborate effectively with team members to support branch operations and customer experience goals.
- Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed.
- Contribute to a positive, inclusive, and respectful work environment.
- Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
- Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
- Perform all teller transactions with precision and balance cash drawer within established guidelines.
- Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
- Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank.
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
- Support internal audits, reviews, and regulatory requests as needed.
- Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
- Provide support to other branches as needed to ensure proper staffing levels.
- Perform other related duties as assigned or directed to support branch and bank objectives.
- As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels.
We can group but keep all.
Qualifications: Education, Training and Requirements: High School Diploma or GED required; Ability to complete internal teller and product training; Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging; Reliable transportation.
Also maybe "Other" but we ignore.
Skills: list: Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions; Strong attention to detail with accurate and proficient math skills; Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment; Ability to follow established procedures, prioritize tasks, and maintain confidentiality; Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems; Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations; Ability to identify customer needs and direct towards appropriate bank products and services; Must consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
Experience: Prior customer service and/or banking experience preferred; Demonstrated ability to work directly with customers in a service or problem-solving capacity; All applicants must be 18 years of age or older.
Other: Ability to work flexible hours based on branch needs; Traveling to nearby branches may be required to support staffing and business needs; Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.
But we might put some of these under Qualifications or Skills? The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have "Requirements" maybe separate from Qualifications? The posting has "Qualifications Education, Training and Requirements:" So we can put that under Qualifications. Skills separate. Experience maybe under Qualifications? But we have a heading for Requirements; we could put experience under Requirements? However the instruction says use those headings only if posting has real specific content. We have content for Requirements? The posting includes "Qualifications Education, Training and Requirements:" which includes education, training, requirements. So we can put that under Qualifications. Experience maybe also under Qualifications or Requirements. But we have a separate heading "Requirements". Could put experience there. But we also have "Other" like flexible hours, travel etc. Could go under Schedule? Actually schedule is hours per week. Flexible hours maybe under Schedule? But we have schedule heading for hours. We'll put schedule: 37.5 hours/week. Flexible hours maybe also schedule but we can note in schedule that hours are 37.5 per week with flexible hours based on branch needs.
Benefits: list: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! We'll list as items.
Pay: Minimum USD $16.50/Hr. Maximum USD $21.53/Hr. Also mention "Compensation: Commensurate with experience plus potential for annual merit increase." We'll include both.
Now produce HTML.
We must not include any markdown fences. Just raw HTML.
Let's craft:
About the role
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
Responsibilities
The Teller serves as a frontline representative of the bank and plays a key role in delivering a welcoming, accurate, and customer-focused banking experience. This position is responsible for processing financial transactions, maintaining cash accuracy, and supporting customers with everyday banking needs. The Teller actively listens to understand customer needs, provides information on products, services, and digital tools, and makes appropriate referrals to branch partners. This role requires strong attention to detail, adherence to security and compliance standards, and a commitment to creating a positive customer experience while supporting the operational integrity of the branch.
- Serve as a welcoming and professional first point of contact for customers entering the branch.
- Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
- Engage customers in need-based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions.
- Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
- Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
- Support lobby management by helping guide customers to the right team member or service area.
- Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
- Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
- Partner with branch team members to connect customers with specialists for more complex financial needs.
- Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
- Collaborate effectively with team members to support branch operations and customer experience goals.
- Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed.
- Contribute to a positive, inclusive, and respectful work environment.
- Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
- Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
- Perform all teller transactions with precision and balance cash drawer within established guidelines.
- Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
- Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank.
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
- Support internal audits, reviews, and regulatory requests as needed.
- Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
- Provide support to other branches as needed to ensure proper staffing levels.
- Perform other related duties as assigned or directed to support branch and bank objectives.
- As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels.
Qualifications
- High School Diploma or GED required
- Ability to complete internal teller and product training
- Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging
- Reliable transportation
Skills
- Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions
- Strong attention to detail with accurate and proficient math skills
- Clear thinking, sound judgement, and the ability to stay focused in
. We need to include all sections with actual content. Let's extract content: Overview: paragraph about CFSI, mission, etc. We'll put under
About the role
with. Responsibilities: we have a block starting "Responsibilities The Teller serves..." then "Essential Responsibilities" with sub-bullets. We'll combine into a list. Probably better to have a
intro then
- for essential responsibilities.
We need to preserve all substantive info. Let's list responsibilities:
- Serve as a welcoming and professional first point of contact for customers entering the branch.
- Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
- Engage customers in need-based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions.
- Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
- Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
- Support lobby management by helping guide customers to the right team member or service area.
- Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
- Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
- Partners with branch team members to connect customers with specialists for more complex financial needs.
- Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
- Collaborate effectively with team members to support branch operations and customer experience goals.
- Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed.
- Contribute to a positive, inclusive, and respectful work environment.
- Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
- Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
- Perform all teller transactions with precision and balance cash drawer within established guidelines.
- Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
- Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank.
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
- Support internal audits, reviews, and regulatory requests as needed.
- Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
- Provide support to other branches as needed to ensure proper staffing levels.
- Perform other related duties as assigned or directed to support branch and bank objectives.
- As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels.
We can group but keep all.
Qualifications: Education, Training and Requirements: High School Diploma or GED required; Ability to complete internal teller and product training; Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging; Reliable transportation.
Also maybe "Other" but we ignore.
Skills: list: Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions; Strong attention to detail with accurate and proficient math skills; Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment; Ability to follow established procedures, prioritize tasks, and maintain confidentiality; Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems; Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations; Ability to identify customer needs and direct towards appropriate bank products and services; Must consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
Experience: Prior customer service and/or banking experience preferred; Demonstrated ability to work directly with customers in a service or problem-solving capacity; All applicants must be 18 years of age or older.
Other: Ability to work flexible hours based on branch needs; Traveling to nearby branches may be required to support staffing and business needs; Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.
But we might put some of these under Qualifications or Skills? The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have "Requirements" maybe separate from Qualifications? The posting has "Qualifications Education, Training and Requirements:" So we can put that under Qualifications. Skills separate. Experience maybe under Qualifications? But we have a heading for Requirements; we could put experience under Requirements? However the instruction says use those headings only if posting has real specific content. We have content for Requirements? The posting includes "Qualifications Education, Training and Requirements:" which includes education, training, requirements. So we can put that under Qualifications. Experience maybe also under Qualifications or Requirements. But we have a separate heading "Requirements". Could put experience there. But we also have "Other" like flexible hours, travel etc. Could go under Schedule? Actually schedule is hours per week. Flexible hours maybe under Schedule? But we have schedule heading for hours. We'll put schedule: 37.5 hours/week. Flexible hours maybe also schedule but we can note in schedule
- Serve as a welcoming and professional first point of contact for customers entering the branch.
- Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
- Engage customers in need-based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions.
- Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
- Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
- Support lobby management by helping guide customers to the right team member or service area.
- Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
- Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling.
- Partner with branch team members to connect customers with specialists for more complex financial needs.
- Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
- Collaborate effectively with team members to support branch operations and customer experience goals.
- Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed.
- Contribute to a positive, inclusive, and respectful work environment.
- Take ownership of personal development and adapt positively to new tools, processes, and initiatives.
- Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
- Perform all teller transactions with precision and balance cash drawer within established guidelines.
- Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
- Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank.
- Adhere to branch operating standards, including opening/closing procedures, cash handling protocols, and documentation requirements.
- Support internal audits, reviews, and regulatory requests as needed.
- Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
- Provide support to other branches as needed to ensure proper staffing levels.
- Perform other related duties as assigned or directed to support branch and bank objectives.
- As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels.
- High School Diploma or GED required
- Ability to complete internal teller and product training
- Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging
- Reliable transportation
- Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions
- Strong attention to detail with accurate and proficient math skills
- Clear thinking, sound judgement, and the ability to stay focused in
that hours are 37.5 per week with flexible hours based on branch needs. Benefits: list: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on! We'll list as items. Pay: Minimum USD $16.50/Hr. Maximum USD $21.53/Hr. Also mention "Compensation: Commensurate with experience plus potential for annual merit increase." We'll include both. Now produce HTML. We must not include any markdown fences. Just raw HTML. Let's craft:
About the role
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities.
Responsibilities
The Teller serves as a frontline representative of the bank and plays a key role in delivering a welcoming, accurate, and customer-focused banking experience. This position is responsible for processing financial transactions, maintaining cash accuracy, and supporting customers with everyday banking needs. The Teller actively listens to understand customer needs, provides information on products, services, and digital tools, and makes appropriate referrals to branch partners. This role requires strong attention to detail, adherence to security and compliance standards, and a commitment to creating a positive customer experience while supporting the operational integrity of the branch.