Teller

Responsibilities

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs. Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Absorb routine inquiries and concerns, escalating more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.
• Engage customers in needs-based discussions to identify appropriate banking solutions without pressure-based selling. Partner with branch team members to connect customers with specialists for more complex financial needs.
• Support branch goals by consistently modeling strong service behaviors and effective customer engagement.
• Collaborate effectively with team members to support branch operations and customer experience goals. Support branch operations by assisting with customer flow, lobby engagement, and routine operational tasks as needed.
• Take ownership of personal development and adapt positively to new tools, processes, and initiatives. Actively participate in branch meetings, training programs, and professional development opportunities, including travel to training locations as required, to enhance knowledge and skills.
• Perform all teller transactions with precision and balance cash drawer within established guidelines. Always protect customer and bank information and follow all security, authentication, and dual-control procedures.
• Remain alert to unusual or suspicious transactions or behaviors, follow fraud-prevention procedures, and escalate concerns to appropriate team members to help protect customers and the bank.
• Support internal audits, reviews, and regulatory requests as needed. Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all training requirements in a timely manner.
• Provide support to other branches as needed to ensure proper staffing levels. Perform other related duties as assigned or directed to support branch and bank objectives.
• As an integral member of Retail Banking, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals. This may include traveling to other branches in the area to provide support as needed and to ensure proper staffing and service levels.

Qualifications

• High School Diploma or GED required.
• Ability to complete internal teller and product training.
• Ability to attend a 5–7-day initial training program, which may involve overnight travel depending on distance; the company covers or reimburses applicable travel expenses, such as mileage and lodging.
• Reliable transportation.
• Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions.
• Strong attention to detail with accurate and proficient math skills.
• Clear thinking, sound judgement, and the ability to stay focused in a fast-paced environment.
• Ability to follow established procedures, prioritize tasks, and maintain confidentiality.
• Ability to use computers, digital tools, and standard office applications; ability to learn and navigate banking systems.
• Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems.
• Ability to build trust, demonstrate professionalism, and maintain composure during sensitive or involved customer situations.
• Ability to identify customer needs and direct towards appropriate bank products and services.
• Demonstrated ability to work directly with customers in a service or problem-solving capacity.
• All applicants must be 18 years of age or older.

Other

• Hours: 37.5 hours per week.
• Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
• Physical Requirements: While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
• The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law. The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.
• Minimum USD $16.50/Hr. Maximum USD $21.53/Hr.