Teller

About the Role

• Serve as the first point of contact for clients, delivering on the bank's Breakthrough Client Service Standards.
• Ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations.
• Maintain and enhance client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services.
• Perform teller transactions and cash handling functions for clients with accuracy and confidentiality (deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc.).
• Accurately perform and support daily tasks that maintain branch integrity (appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc.).
• Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds.
• Interact with external and internal clients, anticipate needs, and provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards.
• Continuously deepen knowledge of Columbia Bank's product and service offerings and stay current on changes.
• Discuss and uncover customer’s financial needs to identify and offer appropriate products and services.
• Support referral goals for branch by focusing on identifying and referring basic bank products to the appropriate business partner.

About You

• High School Diploma or GED, required.
• 1 year of previous banking or customer service experience, preferred.
• Bilingual preferred.
• Ability to learn and comply with all Bank policies, procedures, and systems.
• Demonstrates exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
• Consistently demonstrates ability and willingness to build relationships with clients and other bank associates.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• 401(k)-retirement savings plan with employer match for qualifying associate contributions
• Employee assistance program
• Life insurance
• Disability insurance
• Tuition assistance
• Mental health resources
• Identity theft protection
• Legal support
• Auto and home insurance
• Pet insurance
• Access to an online discount marketplace
• Paid vacation, sick days, volunteer days, and holidays

Pay

The pay range for this role is $18.00 - $22.00 per hour, with performance‑based incentive compensation possible based on job‑related knowledge, skills, experience, education, and geographic location.

Primary Location: 15104 Main Street, Sumner, WA 98321 (onsite work required).