Teller

About the role

The Front Line Teller performs a variety of lobby and drive‑thru service transactions for customers in a professional, timely, and efficient manner, adhering to established bank policies and procedures.

Responsibilities

• Represent the bank courteously and professionally, providing prompt, efficient, and accurate transaction processing.
• Prepare the teller window for service by ensuring it is organized and ready at scheduled opening times.
• Maintain high security awareness, including safekeeping of teller cash, locking drawers and computers, and keeping proper cash amounts on hand.
• Maintain adequate teller supplies in an organized manner.
• Accept checks and cash for deposits to savings and checking accounts, verify deposit amounts, and examine checks for endorsement and negotiability.
• Cash checks and dispense funds from savings and checking accounts after verifying signatures and account balances; inspect negotiable items for negotiability.
• Receive loan payments (mortgage, installment, commercial), ensuring full payment and collection of any applicable late charges.
• Cash checks for non‑bank customers after verifying identification and obtaining required approvals.
• Assist with night depository bags/envelopes, dropped bags, and bank‑by‑mail deposits.
• Issue cashier’s checks and prepare cash‑advance requests with proper authorization, ensuring daily balance and transmission.
• Maintain MC/EMV supplies and redeem E/EE/I savings bonds for customers.
• Accept stop payments on ACH items and checks, applying them according to procedure.
• Accept and exchange foreign currency through a corresponding bank.
• Complete Monetary Instrument Log entries for cashier’s checks of $3,000 or more and Currency Transaction reports for cash transactions over $5,000 (or $10,000 as required).
• Prepare wire transfer requests in accordance with procedure.
• Balance the teller window daily, providing a signed teller tape to the supervisor for verification.
• Perform opening and closing responsibilities when assigned.
• Set up pre‑authorized transactions, direct deposits, and address changes.
• Respond to customer account inquiries in a friendly, professional manner and provide statement copies.
• Verify incoming cash shipments under dual control when requested.
• Maintain ATM operations daily, handling deposits, balancing, and replenishing cash and supplies (where applicable).
• Admit customers to the safe‑deposit vault area after signature comparison, secure vault access, and escort customers out (where applicable).
• Answer phones and e‑mails courteously and professionally.
• Review items scanned into Teller Capture for accuracy.
• Know, understand, and locate all policies and procedures related to teller operations and customer service functions.

Requirements

• Attention to detail.
• Excellent communication skills.
• Strong knowledge of bank products and services.
• High level of security awareness and ability to follow cash‑handling procedures.
• Ability to operate teller systems and perform accurate transaction processing.
• Professional demeanor and courteous customer service.