Teller

Job ID and requisition details omitted for brevity.

About the Role

Tellers provide service to all clients of the bank in addition to referring clients to other lines of business. The successful candidate must be able to perform all duties of a paying/receiving teller, assist with online banking, debit cards, and other assigned tasks while complying with banking regulations and internal policies and procedures.

Responsibilities

• Respond to customer inquiries and concerns, creating positive solutions.
• Accept retail and commercial deposits, loan payments, checking and savings withdrawals.
• Cash checks for customers and non-customers.
• Perform balancing procedures and research outages.
• Maintain customer service standards, greet customers, and facilitate a welcoming environment.
• Act as a paying and receiving teller in the bank lobby and/or drive-thru as needed.
• Maintain supplies and organization of work items.
• Ensure adherence to policies and procedures concerning teller functions.
• Maintain knowledge of basic and specialized teller functions.
• Maintain an adequate cash drawer limit, buy and sell currency as needed.
• Balance cash drawer in accordance with bank procedures.
• Answer questions about all bank products and services.
• Assist customers with bookkeeping, disputes, and resolutions.
• Promote the bank’s products and services.
• Follow opening and closing procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with department and company policies, procedures, and regulations.

Requirements

• Minimum GED or high school diploma required; college degree or equivalent work experience preferred.
• One year of cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment.
• Strong interpersonal communication and computer skills.
• Ability to operate standard office equipment.
• Must be able to travel to multiple locations if required.
• Must be able to work with other lines of business.
• Proven record in providing excellent customer service.
• Must be able to lift 50 lbs.

Qualifications

• High school diploma or equivalent.
• Preferred: Previous teller and CSR experience.
• Minimum: Two years of bank teller experience or two years of counting, receiving, disbursing, and balancing money, and executing financial transactions.
• OR Associate's degree in Business Administration or related field AND two years of bank teller experience or equivalent financial transaction experience.
• OR Equivalent combinations of experience, training, and/or education approved by Human Resources.

Skills

• Problem Solving/Analysis
• Teamwork orientation
• Customer-focused
• Initiative
• Time management
• Communication proficiency
• Technical capacity
• Knowledge of office methods, procedures, and practices
• Detail-oriented
• Organizational skills
• Strong communication skills
• Mathematical skills
• Computer skills
• Attendance/Punctuality
• Dependability

Schedule

This is a part-time position. Days and hours of work are Monday through Friday, with Saturdays as scheduled. Hours vary per location, generally within banking center hours of operation: 8:00 am – 6:00 pm. This position requires occasional evening and regular weekend work as needed.

Benefits

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Health insurance
• Parental leave
• Vision insurance
• Dental insurance

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and currency and coin machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job also requires the employee to frequently lift at least 50 pounds.

Travel

Travel is primarily local during business days but may be required to travel to multiple locations if necessary.