Teller

Position Summary

Tellers provide service to all clients of the bank in addition to referring clients to other lines of business. The successful candidate must be able to perform all duties of a paying/receiving teller and be proficient in assisting with online banking, debit cards and assist with other duties as assigned, while complying with banking regulations and internal policies and procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responding to customer inquiries and concerns and creating positive solutions
• Accepting retail and commercial deposits, loan payments, checking and savings withdrawals
• Cashing checks for customer and non-customers
• Knowing the balancing procedures and how to researching outages

Responsibilities

• Maintaining customer service standards, greeting customers and facilitating a welcoming and customer-focused environment
• Performing as a paying and receiving teller in bank lobby and or drive-thru as needed
• Responding to customer inquiries and concerns and creating positive solutions
• Maintaining supplies and organization of work items
• Ensures adherence to policies and procedures concerning the teller functions
• Maintain knowledge of basic and specialized teller functions
• Maintaining an adequate cash drawer limit, buying and selling currency as needed
• Balancing cash drawer in accordance with bank procedures
• Answers questions about all bank products and services
• Assist customers with bookkeeping, disputes and resolutions
• Promotes the bank's products and services
• Follows opening and closing procedures
• Contributes to the fulfillment of the department, as well as company objectives and goals
• Complying with department and company policies, procedures, and regulations

Qualifications

• Minimum GED or High school diploma required; college degree or equivalent work experience preferred
• One year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment
• Strong interpersonal communication and computer skills
• Ability to operate standard office equipment
• Must be able to travel to multiple locations if required
• Must be able to work with other lines of business
• Proven record in providing excellent customer service
• Must be able to lift 50lbs
• Must be able to work shifts within banking center hours of operation: 8:00 am – 6:00 pm weekdays and Saturdays, hours vary per location

Competencies

• Problem Solving/Analysis
• Teamwork orientation
• Customer focused
• Initiative
• Time management
• Communication proficiency
• Technical capacity
• Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment
• Detail oriented
• Organizational skills
• Strong communicational skills
• Mathematical skills
• Computer skills
• Attendance/Punctuality
• Dependability

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, email, electronic calendars, scanning devices, calculators, and currency and coin machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, squat, use hands to finger, handle or feel, and reach with hands and arms. This job also requires the employee to frequently lift at least 50 pounds.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, Saturdays (as scheduled). This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position requires occasional evening and regular weekend work as needed.

Pay

This position is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Benefits

• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance