Teller

About the Role

Provides a variety of teller and savings/checking account services such as handling deposits, withdrawals, payments, greeting customers, and maintaining accounts. Explores customer needs and cross-sells services that are in the best interest of the customer. Makes appropriate referrals to other departments while providing superior service consistent with established Bank policies, procedures, the corporate code of conduct, Bank Secrecy Act, and all applicable State and Federal laws and regulations.

Responsibilities

• Provide daily deposit services including handling deposits, withdrawals, holds, loan payments, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, and cash advances.
• Maintain cash drawer within prescribed limits; purchase from and sell money to vault as needed.
• Accurately count, receive, and disburse cash; verify and balance assigned cash drawer daily.
• Maintain cash over and short record; assist in identifying cash shortages.
• Ensure cash drawer variances remain within Central Bank guidelines.
• Prepare necessary forms to comply with Bank Secrecy Act (BSA) requirements, including obtaining appropriate documentation from customers and non-customers.
• Acquire and maintain thorough knowledge of compliance and regulatory issues (e.g., Bank Secrecy Act, Regulation CC, E, DD, P) and apply them in day-to-day operations.
• Understand and practice established security procedures, including proper post-robbery protocols.
• Maintain a neat and orderly work area; secure and properly dispose of cash, negotiable, and confidential records.
• Deliver exemplary customer service in person and by telephone with a friendly, positive, and professional attitude.
• Resolve difficult customer situations with tact and diplomacy; find creative ways to make customers feel appreciated.
• Actively pursue sales opportunities by cross-selling bank products and services to new and existing customers, ensuring recommendations meet customer needs.
• Participate in the STEP program, attend sales and training sessions, set and work toward STEP goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Acquire and maintain knowledge of all bank products and services; attend all required training.
• Assist others in the department as needed or directed; may be assigned vault, ATM balancing, or other responsibilities.