Teller

About the role

Upholds the Credit Union’s mission of ”We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. Receives and processes their transactions, requests, and concerns with an enthusiastic quality of service and sales orientation. Balances a cash drawer and daily work.

Schedule

This role is a Limited Part-Time position with a schedule of 15-19 hours per week.

Responsibilities

• Assists members in person, through drive-ups, and by telephone by operating an on-line teller terminal to process their transactions, which include but are not limited to deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
• Processes special member requests, including but not limited to account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
• Concentrates on building financial relationships with members, using a consultative approach.
• Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
• Educates members about Home Banking, E-Services and other products.
• Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs.
• Balances cash drawer and transactions daily in accordance with the Teller Balancing Policy.
• Seeks recovery of any errors.
• Communicates errors to members whose accounts are affected.
• Opens and/or closes the branch following all applicable procedures and policies.
• Performs miscellaneous duties including but not limited