Teller

About the Role

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members in person, through drive-ups, or by telephone. Provides a broad range of Credit Union information, processes transactions, requests, and concerns with an enthusiastic quality of service and sales orientation, and balances a cash drawer daily.

Responsibilities

• Assists members in person, through drive-ups, and by telephone by operating an on-line teller terminal to process transactions, including deposits, withdrawals, loan payments, transfers, check cashing, coin processing, and account information.
• Processes special member requests, such as account research, stop payments, direct deposit, ACH, payroll deduction, wire transfers, and safe deposit boxes.
• Builds financial relationships with members using a consultative approach, discusses special promotions, and makes referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging appointments.
• Educates members about Home Banking, E-Services, and other products, and promotes applicable Credit Union products and services tailored to members’ needs.
• Balances cash drawer and transactions daily in accordance with the Teller Balancing Policy, seeks recovery of errors, and communicates errors to affected members.
• Opens and/or closes the branch following all applicable procedures and policies.
• Performs miscellaneous duties including mail transactions, night deposits, deposit verifications, filing, and updating accounts.
• Stays up to date on procedural and policy changes by reading teller bulletins, memos, and attending staff meetings.
• May assume additional branch responsibilities, such as safe deposit box billings, balancing the vault, ordering supplies, and managing coin shipments.
• May assist other departments or branches as needed and when time permits.
• May assist in training new employees.
• May cross-train in Teller Supervisor functions and Member Services, and provide back-up to those areas as needed.

Requirements

• Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos.
• Ability to perform basic arithmetic operations (addition, subtraction, multiplication, and division) using whole numbers, common fractions, and decimals, typically acquired through completion of a high school education.
• Ability to operate an on-line computer terminal, including a working knowledge of the core computer system and email, typically acquired through a basic course or one to three months of on-the-job experience.
• Comprehensive knowledge of products, services, and procedures needed to process transactions, typically acquired through three to six months of on-the-job experience, at least one of which is with the Credit Union.
• Ability to concentrate and pay close attention to detail for over ninety percent of work time, with a high degree of accuracy in examining documentation.
• Analytical ability to research and resolve member problems and locate and correct cash and posting errors.
• Interpersonal skills to deal effectively and efficiently with a diverse group of members and employees in high-stress situations, including communication and listening skills necessary to cross-sell Credit Union services.

Work Environment

• Office environment with a moderate level of noise.
• Minimal lifting of up to 25 pounds.
• Frequent use of telephone, copier, computer, fax machine, and other office equipment.
• Prolonged sitting or standing.
• Frequent mental and visual concentration.