Teller

About the role

Provide high quality customer service by accurately and efficiently completing bank transactions as well as identifying products to meet financial needs of bank customers.

Responsibilities

• Provide high quality customer service within the branch, including:
• Cash checks according to bank policies and procedures
• Accept deposits for checking and savings accounts; verify cash and checks received; determine proper short and long-term holds to be placed on deposited funds, in accordance with Regulation CC
• Accept payments for various types of loans
• Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections
• Close checking and savings accounts
• Process night deposits; mail receipts and records
• Resolve customer’s problems within scope of authority
• Sell cashier’s checks
• Order Debit/ATM cards; notify “Hot Card” department and complete unauthorized usage report
• Contribute to overall banking center operations
• Balance cash and daily transactions and ATM
• Understand and ensure compliance for regulations and reporting, including but not limited to: BSA, OFAC, CIP, etc.
• Verify check orders
• Prepare change order
• Assist with opening and closing banking center
• Support a sales environment and actively seek opportunities to cross-sell bank products, make customer referrals in support of the retail scorecard goal
• Adhere to the policies and procedures in Teller Manual
• Attend and/or complete applicable and required training sessions

Requirements

• High school diploma or equivalent (GED)
• Three (3) months of cash handling, sales or related experience