Teller

About the role

The Bank Teller is responsible for providing efficient, accurate, and courteous service while assisting customers with their banking needs. Reporting directly to the Operations Manager or Branch Manager, the Teller ensures the smooth processing of daily transactions, compliance with operational policies, and the delivery of exceptional customer service.

Responsibilities

• Deliver a welcoming and professional experience for all customers by addressing their needs promptly and courteously.
• Aid customers with routine inquires related to accounts, transactions, and services, ensuring a positive banking experience.
• Identify opportunities to educate customers on bank products and services, referring them to other team members when necessary.
• Resolve basic customer concerns and escalate complex issues to the appropriate branch personnel.
• Accurately and efficiently process customer transactions, including deposits, withdrawals, check cashing, loan payments, and money orders.
• Maintain a balanced cash drawer by following established cash-handling procedures.
• Ensure the accuracy and confidentiality of all transactions while complying with bank policies and regulations.
• Support branch operations by assisting with tasks such as ATM balancing, night deposits, and safe deposit box access.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Adhere to all bank policies, procedures, and compliance requirements, including security and fraud prevention protocols.
• Monitor for and report any suspicious activity, helping to safeguard customer accounts and branch assets.
• Maintain a clean and organized workstation, ensuring that all supplies and materials are stocked and ready for use.
• Complete assigned administrative tasks, such as updating customer records and assisting with branch audits.
• Collaborate with branch team members to ensure smooth daily operations and consistent service delivery.
• Participate in training opportunities to enhance job knowledge and stay informed about banking products and services.
• Assist with special projects or tasks during peak times.
• Collaborate with the Branch Manager, Operations Manager, and other team members to achieve branch goals and maintain a positive team culture.

Qualifications/Requirements

• Minimum Education Level: High School Diploma
• Prior Experience: Some experience in retail sales and customer service functions a plus. Combination of Experience and Education can meet the job requirements: Yes
• Skills: English: Written: Fluent Verbal: Fluent Computer/Systems Knowledge Requirements: Basic to Intermediate Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone Required: Ability to respond effectively to the most sensitive inquiries or customer complaints Required: Ability to manage multiple tasks, projects, and deadlines simultaneously Required: Strong organizational skills with a willingness to adapt to change as needed in a fast-paced environment
• Additional Languages: Korean preferred

Benefits

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.