Teller

About the Role

Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits, withdrawals, and processing loan payments. Promote and advise on the bank’s products and services.

Requirements

• High school diploma or equivalent
• One year of cash handling experience
• One year of customer service experience
• Good interpersonal, communication, and computer skills

Responsibilities

• Accept cash and checks for deposit and check accuracy of deposit slip
• Identify customers, validate and cash checks
• Process cash withdrawals
• Receive and verify loan payments
• Perform services for customers such as ordering checks and bank cards
• Perform specialized tasks such as preparing official checks and money orders
• Record all transactions promptly, accurately, and in compliance with bank procedures
• Answer inquiries regarding checking and savings accounts, as well as other bank-related products
• Seek to resolve issues and problems with customers’ accounts
• Explain and promote bank products and services to customers
• Identify referral opportunities and make relevant referrals
• Perform end-of-day balancing of cash and checks in the teller cashbox
• Maintain the highest level of confidentiality with all information obtained
• Ensure compliance with all internal controls and established bank policies and procedures
• Adhere to branch safety and security practices and procedures
• Participate in training programs to maintain and acquire additional knowledge and skills

Physical Demands

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compliance

Before assuming any duties, each employee will be trained in compliance with the Bank Secrecy Act (BSA), USA PATRIOT ACT, and associated laws and regulations under the Bank’s Compliance Program as it pertains to their job functions. Employees are expected to meet all compliance requirements as stated within the Bank’s BSA/AML/CIP/OFAC Program. Failure to meet these compliance standards may adversely affect performance appraisals and may result in disciplinary action up to and including termination. Employee’s compliance violations may result in termination, individual fines, and possible imprisonment.