Teller

About the role

Austin Telco Federal Credit Union is seeking a dynamic and customer-focused Teller to join our team. This position offers a unique opportunity to make a meaningful impact on both members and the community.

Responsibilities

• Provide accurate, courteous, and prompt service to members in person and by phone
• Assist members with account inquiries, balances, and general information
• Process deposits, withdrawals, payments, cash advances, and other account transactions
• Issue teller checks, cashier checks, and other member-requested items
• Balance your cash drawer daily and maintain transaction accuracy
• Support branch management with coin counter transactions
• Complete assigned training sessions and stay current on policies and procedures
• Maintain professionalism, confidentiality, and compliance with all credit union policies
• Provide support at nearby branch locations when business needs require it

Requirements

• A high school diploma or equivalent
• 6+ months of experience in customer service, cash handling, or banking
• Strong attention to detail and accuracy in financial transactions
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented, fast-paced environment
• Basic proficiency with computers and office software; experience with financial systems a plus
• Professional demeanor and a commitment to providing exceptional member service
• Willingness to learn and adapt to new systems, procedures, and member needs
• Flexibility to work at nearby branches as needed

Preferred Experience

• Prior credit union or financial institution experience
• Experience with Symitar/Episys or similar financial systems

Why You’ll Love Working Here

• We're more than a credit union — we're a community
• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• Paid time off including federal holidays, vacation, sick leave, and special paid days
• Roth 401(k) with company match and a pension plan
• Community engagement opportunities and credit union-sponsored events
• A supportive, mission-driven culture that values respect, empathy, service, integrity, and cooperation

Additional Requirements

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer