Teller

About the role

Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals.

Responsibilities

• Deliver friendly, professional customer service that reflects Associated Bank’s brand promise.
• Accurately and efficiently process customer transactions while following all policies and procedures.
• Identify customer needs and refer them to colleagues for additional financial solutions.
• Promote current offers, products, and services that benefit customers.
• Answer questions and resolve customer concerns with professionalism and care.
• Serve as a point of contact for customers, addressing their needs and resolving issues.
• Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned.
• Demonstrate and educate customers on digital and self-service banking tools.
• Collaborate with team members across multiple branches to ensure seamless service.

Requirements

Required Education & Experience:

• High school diploma or equivalent combination of education and experience
• Up to 2 years of demonstrated customer service experience

Qualifications

Preferred Experience:

• In retail banking, cash handling, or financial services

Skills

Key skills required for this role include:

• Excellent communication and interpersonal skills
• Attention to detail and accuracy in processing transactions
• Ability to build rapport and trust with customers
• Strong problem-solving and customer service skills
• Knowledge of banking products and services

Benefits

Grow your career with us! We offer a comprehensive benefits package including:

• Retirement savings including both 401(k) and Pension plans
• Paid time off to volunteer in your community
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups
• Competitive salaries with professional development and advancement opportunities
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more

Pay

$17.00 - $22.96 per hour

Schedule

Full-time position