Teller

About Us

Arkansas Federal Credit Union is the largest credit union in the state, emphasizing employee engagement and outstanding service for our members. We encourage innovation and welcome new ideas across the organization. With an open-door policy, we foster professional development to cultivate talent and leadership. Our mission is to make a difference in the lives of our team members, members, business partners, and communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to Work.

About the Role

As a Teller, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary role is to engage in meaningful conversations with members to understand their financial needs and provide the right products at the right time. You will build positive relationships, earn member trust, and retain long-term connections while efficiently managing teller transactions such as deposits, withdrawals, and payments. You will also be responsible for understanding Arkansas Federal’s products and services to enhance the member experience and refer members to Financial Service Representatives when needed.

Responsibilities

• Engage in meaningful conversations with members to understand their financial needs.
• Provide the right products and services to help members achieve financial success.
• Build and maintain positive, long-term relationships with members.
• Efficiently manage teller transactions, including deposits, withdrawals, and payments.
• Understand and promote Arkansas Federal’s products and services to enhance member experience.
• Refer members and non-members to Financial Service Representatives and Senior Financial Service Representatives.

Requirements

• Friendly, conversational, and trustworthy demeanor.
• Technologically proficient.
• Passionate and sincerely concerned for others.
• Knowledgeable of financial industry models and products.
• Minimum of 7 months of related customer service experience.
• High school diploma or equivalent.

Benefits

• Competitive pay up to $20/hr, with experienced candidates earning more.
• No weekend work.
• Paid community involvement: up to 48 hours for hourly employees and unlimited for salaried employees.
• Medical, dental, vision, and life insurance.
• Long- and short-term disability coverage.
• 401(k) with employer match plus an additional pension plan at no cost to the employee.
• Tuition reimbursement.
• 4 weeks of paid time off plus 11 paid holidays in the first year.
• Advancement opportunities.
• Arkansas Federal Credit Union membership.