Teller - Arrowhead Mall

About the role

Tellers contribute to the success of the credit union and its members by delivering accurate, efficient, and exceptional service experiences. They focus on service excellence and financial wellbeing by building trust through member transactions, handling cash responsibly, and engaging in basic consultative conversations to identify member needs.

Responsibilities

• Build trusted member relationships by welcoming members to the branch, managing lobby traffic and appointment scheduling, and providing courteous, professional, and solutions-oriented support that fosters long-term trust.
• Deliver accurate, compliant, and professional service by processing member transactions such as deposits, withdrawals, check payments, and account servicing with precision and care.
• Uphold operational standards, follow compliance policies, take ownership of issue resolution, and act promptly on potential fraud or security concerns.
• Engage members in consultative conversations to identify member financial needs, provide basic financial guidance, and submit qualified referrals that support member financial wellbeing and deepen relationships.
• Use and promote digital tools and CRM systems to accurately complete transactions, maintain data integrity, and assist members in adopting self-service options for convenience and engagement.
• Pursue continuous learning and development by participating in coaching, feedback sessions, and cross-training opportunities to enhance personal performance and support branch goals.

Requirements

• A High School Diploma or GED.
• 1+ years of experience in Sales and Service.
• Previous Experience With Cash Handling is preferred.
• Previous financial institution experience is preferred.
• Recognizes and resolves discrepancies proactively.
• Displays genuine care, patience, and professionalism in every interaction.
• Adapts quickly to evolving processes, technologies, and priorities while maintaining a positive and solutions-focused mindset in a fast-paced, dynamic environment.
• Communicates clearly and confidently; actively listens to understand member needs and convey information accurately.
• Contributes positively to branch goals through teamwork, communication, and shared accountability; supports peers and fosters a cooperative, inclusive environment.
• Demonstrates comfort with technology and eagerness to learn new systems or tools; embraces ongoing feedback and professional growth opportunities.

Qualifications

• Notary – State Certification within 30 days preferred.

Skills

• Excellent customer service skills.
• Ability to handle cash and manage transactions accurately.
• Strong organizational and attention to detail skills.
• Effective problem-solving and conflict resolution skills.
• Proficiency in using digital tools and CRM systems.

Benefits

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are typically Monday through Friday, 9:00 AM to 5:00 PM, with some evening and weekend hours as needed.