Teller: 29 Palms

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino, and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over $1.8 billion in assets. We focus on creating consumer solutions to provide our members and communities with products and services that enhance quality of life through exceptional service and progressive technology.

About the role

As a Teller, you are responsible for providing a variety of teller functions, including processing deposits, withdrawals, and loan payments. Balances daily transactions and verifies cash totals. This role is ideal if you enjoy helping people and have experience working in a financial institution or retail/cashier environment.

Responsibilities

• Process deposits, withdrawals, and loan payments efficiently and accurately.
• Receive checks and cash for deposit and payments; verify amounts and examine checks for endorsements and negotiability.
• Cash checks and pay out money after verifying signatures and customer balances.
• Enter customer transactions into the computer to record them and issue receipts.
• Place holds on accounts for uncollected funds in accordance with check hold policies.
• Order daily supply of cash and count incoming cash.
• Balance currency, coin, and checks in cash drawer at the end of each shift.
• Process negotiable instruments such as government bonds, wire transfers, cashier’s checks, Visa gift cards, and Western Union wires.
• Handle night drop and mail deposits/payments.
• Process share branching transactions for guest members following FSCC guidelines.
• Process general ledger debits and credits (e.g., ATM, Coinstar, miscellaneous fees).
• Address requests for basic account information, changes, stop payments, and rate details.
• Cross-sell additional products and services to meet member needs.
• Handle more complex requests, including mortgage payments, ACH transfer setup, ATM card ordering, and online check ordering.
• Follow the Red Flag Program Policy to detect and mitigate identity theft risks.

Requirements

• High School Diploma or GED.
• Six months of Teller or equivalent experience in a credit union or similar financial institution.
• Alternatively, may qualify as a Teller Trainee with at least six months of cash handling experience, including balancing a cash drawer or register.

Physical Demands

Member-facing positions may require standing for extended periods. Seating is provided in reasonable proximity to work areas when duties permit.

Benefits

• Competitive pay.
• 401k matching.
• Mortgage and auto loan discounts.
• 9–27 days of PTO per year (based on tenure) and 10 paid holidays.
• Affordable medical, dental, and vision health plans.
• Flexible Spending Account (FSA).
• Employee Assistance Program with a variety of services.
• Career development, training, coaching, and mentoring.
• Tuition reimbursement up to $4,000 per year.
• Culture of excellence and continuous improvement.

Pay

$17.87–$26.81 per hour.

Service Excellence Standards

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators—united, cohesive, and engaged.
• We innovate and evolve.
• We create memorable experiences for life.
• We start with me.