Telephony Engineer

Responsibilities

• Design, develop, and maintain voice media gateways for VoIP, analog, and ISDN systems.
• Install, configure, and troubleshoot telephony hardware and media gateways across secure networks.
• Leverage BESS Billing and Provisioning Tools to optimize telephony systems and ensure seamless service delivery.
• Configure and maintain Linux servers (Ubuntu, CentOS) for hosting telephony and web applications, ensuring performance, security, and scalability.
• Develop and troubleshoot applications using PowerBuilder, Korn shell, and Ruby on Rails.
• Integrate telephony systems (e.g., IVR, call routing) into web applications using Ruby on Rails.
• Maintain clear technical documentation and provide ongoing support for telephony system integration, performance optimization, and troubleshooting.
• Provide training and guidance to team members and stakeholders on telephony system integration, BESS tools, and server management best practices.
• Ensure comprehensive understanding of application workflows and troubleshooting processes.
• Provide local travel support between customer buildings or temporary assignment to alternate locations for special projects.

Requirements

• High School Diploma with 13+ years of experience or an Associate’s Degree with 11+ years of experience, or a Bachelor’s Degree with 9+ years of experience.
• Familiarity with BESS Billing and Telephony Provisioning Tools.
• Experience integrating telephony systems with web applications (e.g., handling inbound/outbound calls, IVR, call routing).
• Advanced knowledge of Linux server management (Ubuntu, CentOS), including installation, configuration, troubleshooting, and performance optimization.
• Strong verbal and written communication skills to interact effectively with cross-functional teams.

Qualifications

• Proficiency in Ruby programming and the Ruby on Rails framework, along with strong experience in telephony system integration.
• Experience with scripting languages, including PowerBuilder and Korn shell, for system administration tasks.
• Oracle Database Administrator certification is a plus.
• Experience in provisioning telephony services.

Pay

Competitive salary commensurate with experience.

Schedule

8-hour shift operating between 6:00 AM and 6:00 PM. May require flexible scheduling for special projects.