Telephone Recruiter

This position reports to the Telerecruitment Supervisor and Manager of Telerecruitment and is ultimately responsible for securing appointments for fixed sites.

Responsibilities

• Performs daily telephone recruitment of past and potential blood donors—accountable for achieving individual, department, and company blood collection goals through efficient donor scheduling.
• Provides donor customer service—answers questions, comments, and inquiries while maintaining excellent public relations through telephone, verbal, and written communications.
• Educates donors concerning donating and eligibility criteria.
• Maintains accurate and updated donor data, ensures correct documentation, quality assurance, quality control, document accuracy, and completeness, and follows procedures in accordance with standard operating procedures.
• Markets company-sponsored events to donors—giveaways, raffles, sponsor, and community blood drives.
• Participates in department incentive programs.
• Adheres to all Rhode Island Blood Center, Telerecruitment, and Donor Resources Department policies and procedures.
• Maintains professional communications with co-workers, donors, sponsors, and other Rhode Island Blood Center departments.
• Displays effective interpersonal relations, projects a professional image, and supports the mission statement by words and actions.
• Performs other duties as assigned.

Requirements

• High School diploma or general equivalency required.
• Ability to deal effectively with a wide variety of people.
• Prior sales phone experience with above-average close rates.
• Must be on time, dependable, committed, and willing to work flexible hours, including weekends.
• Goal-oriented, enthusiastic, self-motivated, a good listener, well-organized, and able to work independently.
• Ideal candidate would have prior experience working in a call center environment or setting.
• Must be able to lift up to 25 lbs.
• Some travel to blood drives and fixed sites may be required.
• Basic computer skills required.

Pay

$17.82 per hour.

Schedule

Monday - Thursday 8:30 AM to 6:00 PM and Saturday or Sunday 9:00 AM to 1:00 PM.