Telephone Receptionist - Office of Admissions

About the role

The Telephone Receptionist for the JMU Office of Admission serves as the first and most important point of contact for prospective students, families, campus visitors and other departments on campus. This position plays a vital role in supporting daily operations while promoting a welcoming and professional environment for the Undergraduate Admissions Office.

Responsibilities

• Answers all incoming calls professionally providing accurate information to all inquiries for the Office of Admissions.
• This would include assisting applicants/families with the current application, PeopleSoft Record.
• Records outgoing notifications, covering hours of operation, out of office for professional training, application availability, inclement weather.
• Affords assistance to our visitation staff with visitor registration or Open Houses.
• Maintains monitoring of incoming calls using GNAV, a system used for telephone staff to predict what coverage is needed for the application season, vacation, etc.
• Screens calls and refers calls to appropriate administrative staff in Admissions and/or departments/offices throughout campus.
• Ensures classified/wage staff with phone responsibilities are well trained and supervised.
• Utilizes additional support to provide coverage for high call volume from applicants/families during deadlines and the release of decisions.
• Creates application accounts with multiple online applications to aid families if necessary.
• Consistently guards the data for which he/she has access and responsibility.
• Registers campus visitors and guests as needed, providing professional and courteous service as a representative of the Office of Admissions.
• Serves as a primary point of contact for prospective students, families, and visitors by maintaining a working knowledge of the Office of Admissions and other University departments to provide accurate information and referrals.
• Affords support to Academic Open Houses throughout the year by serving as a check-in attendant.
• Contributes to the overall success of the Office of Admissions by performing other related duties as assigned.

Qualifications

• Effective communication skills.
• Ability to maintain professionalism when handling calls and assisting visitors.
• Ability to follow instructions, exercise sound judgment, adapt to changing priorities, and maintain concentration while performing assigned duties.
• Ability to work independently with varying work pace and call volume.
• Demonstrated ability to multitask, stay organized, and manage multiple responsibilities in a fast-paced environment.
• Experience providing excellent customer service to prospective students, families, and high school counselors.

Additional Posting Information

• Conditions of Employment: Employment is contingent upon the successful completion of a criminal background check.
• E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

Conditions of Employment

• Employment is contingent upon the successful completion of a criminal background check.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality. Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.