Telephone Operator/Receptionist - Weekend (PRN)

About the role

The Rehabilitation Hospital of Indiana (RHI) is nationally ranked among the Best Hospitals for Rehabilitation by U.S. News and World Report for 2025-2026 and the Best Rehabilitation Hospital in Indiana for the third year in a row. RHI provides high quality, evidence-based rehabilitation services to those facing life-changing injuries or illness. We specialize in the areas of brain injury, stroke, spinal cord injury and complex medical conditions. This Telephone Operator/Receptionist position is responsible for answering and processing calls to the hospital switchboard, guiding and directing visitors to the hospital; and performing routine clerical support functions. Must understand the role of employee's individual position regarding HIPAA requirements and level of access to Protected Health Information as defined in HIPAA hospital-wide policies.

Responsibilities

• Operates telephone equipment efficiently while accurately processing routine telephone calls
• Assists in maintaining personal telephone directory as a resource
• Completes calls that require special attention
• Shares responsibility for processing calls with other operators
• Other duties as assigned

Requirements

Two years of receptionist/customer service experience needed; hospital setting preferred. Switchboard experience is preferred. Proven ability to multi-task.

Qualifications

At least a high school graduate/equivalent preferred.

Skills

• Working knowledge of Hospital communication equipment and the organization structure
• Knowledge of and ability to initiate emergency procedures
• General office practice knowledge and clerical ability
• Excellent interpersonal/social interaction skills and the ability to de-escalate potentially volatile situations
• Bilingual capability (Spanish/English) is an asset

Schedule

PRN Schedule every other week but could look something like this: Friday: 4:00-8:30 p.m.; Saturday: 8:30 a.m.-4:30 p.m.; Sunday: 8:30 a.m.-4:30 p.m.