Telephone Operator
About the role
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Phone scheduler to support all of our offices based out of our Centralized Operations office located in Norfolk.
Responsibilities
- Primary operators for Incoming Scheduling Calls
- Representative of BCC, Ches, HV, Obici, PA offices
- Cancel, reschedule and schedule appointments as requested by Patients and Clinical Teams
- Monitor scheduling voice mail and contact patients for scheduling
- Direct responsibility for scheduling for specific providers
- Monitor and schedule from Order que for specific providers
- Monitor and schedule from bump list for specific providers
- Oversight of Practice Appt Reminder Responses; contact patients who select cancel or reschedule prior to appt date
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient's records
- Other duties as requested or assigned
Qualifications
- Receptionist or office experience required
- Medical office experience strongly preferred
- Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required
- High school diploma or equivalent
- Must be able and willing to travel to other office locations as needed
Physical Demands
Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
Work Environment
Work is performed in an office environment. Involves high levels of contact with patients and public.