Telephone Operator

Overview

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the-art, personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

Scope

The ideal candidate is skilled at managing multiple lines with professionalism and efficiency, and has a knack for quickly assessing the needs of each caller and connecting them with the right department (triage, new patient scheduling, providers, etc.). As an integral part of the SCRI Oncology Partners team, the Telephone Operator is responsible for managing a full range of switchboard duties under general supervision, including triaging calls, relaying messages, and serving as a vital liaison between patients and medical staff. Clerical support is provided as needed to keep the practice running smoothly. All responsibilities are performed in accordance with the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.

Qualifications

• A high school diploma or equivalent required.
• At least 2-3 years of operator experience, preferably in a medical setting.