Telephone Nurse Triage - Family Medicine
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real specific content. We must not repeat job title as heading. No Job ID etc.
We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO etc. There's none obvious. Also remove duplicated lines, application instructions.
We need to decide which sections to include: About the role (maybe a brief description of role). Responsibilities (essential functions). Requirements (education/experience, licensure). Qualifications (maybe skills/qualifications). Skills (maybe same as qualifications? but we can combine). Benefits (our commitment). Pay (pay range). Schedule (hours per week, schedule details). Also maybe "About Advocate Health" could be a section like "About the organization" but not in list; but we could include as "About Advocate Health" maybe as a section but not in prescribed headings? The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples; we could also use other headings if needed? Probably better to stick to those. The "About Advocate Health" could go under "About the role" or maybe we can omit as not required? But we must preserve ALL substantive information. So we need to include that info somewhere. Could put under "About the role" a paragraph describing the role and also include the Advocate Health description? Might be okay.
We need to avoid filler like "commensurate with experience". Not present.
Let's extract content:
Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine
Status Full time
Benefits Eligible Yes
Hours Per Week 40
Schedule Details/Additional Information 8am to 5pm Monday to Friday
Pay Range $35.50 - $53.25
Education/Experience Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
LICENSURE, CERTIFICATION, And/or REGISTRATION Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required. Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
Essential Functions (list of duties)
Skills/Qualifications (list)
Our Commitment to You (benefits description)
About Advocate Health (company description)
We need to format as HTML with headings and - for lists,
for prose.
We need to decide sections:
- About the role: could include department, status, benefits eligible, hours per week, schedule details? But schedule and pay have own sections. Maybe About the role includes a brief description: "Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time, benefits eligible." Could also include the role's purpose? Not given. We'll just put that.
- Responsibilities: essential functions (list). We'll make
- each sentence.
- Requirements: education/experience and licensure/certification. Could combine.
- Qualifications: maybe skills/qualifications list.
- Skills: maybe same as qualifications? Could combine but we need to avoid duplication. Perhaps we put skills under Qualifications and not separate Skills section. But we need to follow instruction: Use headings for those sections if content exists. We have content for Skills/Qualifications; we could make a "Qualifications" heading and list those. Then we could omit Skills heading.
- Benefits: Our Commitment to You description.
- Pay: Pay range.
- Schedule: Hours per week and schedule details.
We should not include empty headings.
Let's craft.
We need to preserve all substantive info: include department, status, benefits eligible, hours per week, schedule details, pay range, education/experience, licensure, essential functions, skills/qualifications, benefits description, About Advocate Health.
Where to put About Advocate Health? Could be under "About the role" as a paragraph about the organization. Or we could add a heading "About Advocate Health" but not in list; maybe acceptable as it's substantive. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use for section headings (e.g. ...)". Likely they expect only those headings. But we need to include the Advocate Health description somewhere; we could put it under "About the role" as a paragraph describing the employer. That seems reasonable.
Thus About the role will contain: department, status, benefits eligible, plus a description of Advocate Health.
Let's write.
HTML:
About the role
Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time position, benefits eligible.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Then Responsibilities:
Responsibilities
- Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
- Ensures proper scheduling and follow up on test results for providers.
- Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
- Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
- Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
- Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking.
- Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
- Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
- Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
- Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
- Demonstrates exceptional assessment, critical thinking, and customer service skills.
- Performs other related duties incidental to the work described herein.
Requirements:
Requirements
Education/Experience: Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
Licensure/Certification: Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required. Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
Qualifications (Skills/Qualifications):
Qualifications
- Ability to assess nursing needs of acute and chronically ill patients through technology methods
- Ability to seek out resources independently and work collaboratively
- Ability to establish and maintain effective working relationships
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
- Ability to teach patients and families in accordance with the nursing plan of care
- Ability to use the computer and learn new software programs
- Ability to document and communicate pertinent information using computer and/or paper documentation tools
Benefits:
Benefits
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training; premium pay such as shift, on call, and more based on a teammate's job; incentive pay for select positions; opportunity for annual increases based on performance.
- Benefits And More: Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program.
- Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Pay:
Pay
Pay Range: $35.50 - $53.25
Schedule:
Schedule
Hours Per Week
headings and - for lists,
for prose.
We need to decide sections:
- About the role: could include department, status, benefits eligible, hours per week, schedule details? But schedule and pay have own sections. Maybe About the role includes a brief description: "Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time, benefits eligible." Could also include the role's purpose? Not given. We'll just put that.
- Responsibilities: essential functions (list). We'll make
- each sentence.
- Requirements: education/experience and licensure/certification. Could combine.
- Qualifications: maybe skills/qualifications list.
- Skills: maybe same as qualifications? Could combine but we need to avoid duplication. Perhaps we put skills under Qualifications and not separate Skills section. But we need to follow instruction: Use headings for those sections if content exists. We have content for Skills/Qualifications; we could make a "Qualifications" heading and list those. Then we could omit Skills heading.
- Benefits: Our Commitment to You description.
- Pay: Pay range.
- Schedule: Hours per week and schedule details.
We should not include empty headings.
Let's craft.
We need to preserve all substantive info: include department, status, benefits eligible, hours per week, schedule details, pay range, education/experience, licensure, essential functions, skills/qualifications, benefits description, About Advocate Health.
Where to put About Advocate Health? Could be under "About the role" as a paragraph about the organization. Or we could add a heading "About Advocate Health" but not in list; maybe acceptable as it's substantive. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use for section headings (e.g. ...)". Likely they expect only those headings. But we need to include the Advocate Health description somewhere; we could put it under "About the role" as a paragraph describing the employer. That seems reasonable.
Thus About the role will contain: department, status, benefits eligible, plus a description of Advocate Health.
Let's write.
HTML:
About the role
Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time position, benefits eligible.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Then Responsibilities:
Responsibilities
- Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
- Ensures proper scheduling and follow up on test results for providers.
- Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
- Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
- Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
- Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking.
- Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
- Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
- Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
- Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
- Demonstrates exceptional assessment, critical thinking, and customer service skills.
- Performs other related duties incidental to the work described herein.
Requirements:
Requirements
Education/Experience: Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
Licensure/Certification: Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required. Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
Qualifications (Skills/Qualifications):
Qualifications
- Ability to assess nursing needs of acute and chronically ill patients through technology methods
- Ability to seek out resources independently and work collaboratively
- Ability to establish and maintain effective working relationships
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
- Ability to teach patients and families in accordance with the nursing plan of care
- Ability to use the computer and learn new software programs
- Ability to document and communicate pertinent information using computer and/or paper documentation tools
Benefits:
Benefits
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training; premium pay such as shift, on call, and more based on a teammate's job; incentive pay for select positions; opportunity for annual increases based on performance.
- Benefits And More: Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program.
- Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Pay:
Pay
Pay Range: $35.50 - $53.25
Schedule:
Schedule
Hours Per Week
for prose. We need to decide sections: - About the role: could include department, status, benefits eligible, hours per week, schedule details? But schedule and pay have own sections. Maybe About the role includes a brief description: "Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time, benefits eligible." Could also include the role's purpose? Not given. We'll just put that. - Responsibilities: essential functions (list). We'll make
- each sentence.
- Requirements: education/experience and licensure/certification. Could combine.
- Qualifications: maybe skills/qualifications list.
- Skills: maybe same as qualifications? Could combine but we need to avoid duplication. Perhaps we put skills under Qualifications and not separate Skills section. But we need to follow instruction: Use headings for those sections if content exists. We have content for Skills/Qualifications; we could make a "Qualifications" heading and list those. Then we could omit Skills heading.
- Benefits: Our Commitment to You description.
- Pay: Pay range.
- Schedule: Hours per week and schedule details.
We should not include empty headings.
Let's craft.
We need to preserve all substantive info: include department, status, benefits eligible, hours per week, schedule details, pay range, education/experience, licensure, essential functions, skills/qualifications, benefits description, About Advocate Health.
Where to put About Advocate Health? Could be under "About the role" as a paragraph about the organization. Or we could add a heading "About Advocate Health" but not in list; maybe acceptable as it's substantive. The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Use
for section headings (e.g. ...)". Likely they expect only those headings. But we need to include the Advocate Health description somewhere; we could put it under "About the role" as a paragraph describing the employer. That seems reasonable. Thus About the role will contain: department, status, benefits eligible, plus a description of Advocate Health. Let's write. HTML:
About the role
Department 01120 WFBMG Wake Forest Health Network: Conover - Family Medicine. Full-time position, benefits eligible.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Then Responsibilities:Responsibilities
- Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
- Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
- Ensures proper scheduling and follow up on test results for providers.
- Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
- Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
- Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.
- Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking.
- Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
- Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
- Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
- Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
- Demonstrates exceptional assessment, critical thinking, and customer service skills.
- Performs other related duties incidental to the work described herein.
Requirements
Education/Experience: Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
Licensure/Certification: Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required. Licensure in other states as required by law or client contract. Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
Qualifications (Skills/Qualifications):Qualifications
- Ability to assess nursing needs of acute and chronically ill patients through technology methods
- Ability to seek out resources independently and work collaboratively
- Ability to establish and maintain effective working relationships
- Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
- Ability to teach patients and families in accordance with the nursing plan of care
- Ability to use the computer and learn new software programs
- Ability to document and communicate pertinent information using computer and/or paper documentation tools
Benefits
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training; premium pay such as shift, on call, and more based on a teammate's job; incentive pay for select positions; opportunity for annual increases based on performance.
- Benefits And More: Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program.
- Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
Pay
Pay Range: $35.50 - $53.25
Schedule:Schedule
Hours Per Week