Telephone Nurse Triage - Family Medicine

Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred. Prefer acute care experience within the last 10 years. Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.

Requirements

• Current license as a Registered Nurse (RN) in the applicable state
• Basic Cardiac Life Support (BCLS) certification
• Licensure in other states as required by law or client contract
• Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas

Responsibilities

• Provides patient/family centered care, acting as partner and adviser; assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals, and treatment preferences
• Applies critical reasoning and astute clinical judgment to expedite appropriate care and treatment, especially for patients presenting with complex or potentially life-threatening conditions, using telecommunication technologies (e.g., telephone, fax, email, internet, or patient portal technology)
• Ensures proper scheduling and follow-up on test results for providers
• Uses active listening skills, approved protocols, and evidence-based practice to explain test results and medications to patients
• Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and patient care
• Participates in professional development by maintaining required competencies, identifying learning needs, and seeking appropriate educational offerings
• Demonstrates ability to function in a professional setting through active participation in a professional practice model, including shared governance, adherence to standards of care, peer review, and leadership in clinical excellence
• Focuses on patient safety and quality of nursing care by applying appropriate interventions, such as identifying patient needs, conducting health education, promoting advocacy, coordinating services, and evaluating outcomes
• Maintains knowledge of care teams for coordination of patient care, self-management, population management, and communication
• Adapts personal communication style to meet the needs of diverse patients in personal, professional, cultural, and socio-economic backgrounds
• Demonstrates exceptional assessment, critical thinking, and customer service skills
• Performs other related duties incidental to the work described

Skills

• Ability to assess nursing needs of acute and chronically ill patients through technology methods
• Ability to seek out resources independently and work collaboratively
• Ability to establish and maintain effective working relationships
• Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others
• Ability to teach patients and families in accordance with the nursing plan of care
• Ability to use computers and learn new software programs
• Ability to document and communicate pertinent information using computer and/or paper documentation tools