Telepharmacy Technician - (Onsite - Store 18089 - Savoy, IL) - PT

About the role

At CVS Health, Telepharmacy Technicians play a critical role in managing day-to-day operations within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations. They oversee the safe and secure operation of the pharmacy, manage prescription fulfillment, and provide exceptional customer service.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Counting, capturing images, and maintaining inventory for controlled substance prescriptions, and completing additional CII prescription fulfillment
• Creating heartfelt and personalized moments for patients at pick-up, drive-thru, and over the phone; offering arrangements for immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
• Completing inventory activities, such as putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
• Supporting immunizations by obtaining Technician Immunizer status, educating patients about the importance of vaccines, and monitoring for adverse reactions
• Assisting with additional patient health care services when the pharmacist is on-site, such as immunizations, point-of-care testing, and volunteering at offsite clinics

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification. 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred.

• Regular and predictable attendance, including nights and weekends
• Attention and Focus: Ability to concentrate on a task over a period of time; Ability to pivot quickly from one task to another to meet patient and business needs; Ability to confirm prescription information and label accuracy, ensuring patient safety
• Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner; Notice and understand patients’ reactions, and respond appropriately
• Communication Skills: Use and understand verbal and written communication to interact with patients and colleagues; Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Mathematical Reasoning: Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
• Problem Resolution: Identify challenging patient or colleague interactions and choose the best course of action when faced with multiple options; Assess business problems and create and execute action plans to correct the root cause
• Physical Demands: Be mobile and remain upright for extended periods of time; Lift, scan, and bag items; Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items; Move fingers repetitively; pick, pinch, type, or otherwise work primarily with fingers rather than whole hand or arm; Extend hand(s) and arm(s) multiple directions to place, move, or lift items; Control precision; quickly adjust machines to exact positions; Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist; Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts; Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects

Qualifications

• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must comply with state board of pharmacy requirements and laws governing the practice of pharmacy
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred
• Must have Advanced Certified Pharmacy Technician (CPhT-Adv) certification
• Preferred: Previous experience in a pharmacy, retail, medical, or customer service setting; Experience in an Inventory Specialist role

Skills

• Strong communication skills
• Attention to detail
• Ability to work independently and as part of a team
• Knowledge of pharmacy workflow procedures
• Ability to handle stressful situations and remain calm
• Basic computer skills, including proficiency with Microsoft Office applications

Benefits

We offer a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.