Telepharmacy Technician

About the role

At CVS Health, Telepharmacy Technicians play a critical role in delivering on our brand promise by managing day-to-day operations, executing tasks, and providing exceptional service. They oversee the safe and secure operation of the Remote Dispensing Pharmacy, ensuring patient safety and operational excellence.

Responsibilities

• Living our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health
• Serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances
• Fulfilling prescriptions according to pharmacy workflow procedures, including production, pick-up, drive-thru, and drop-off
• Managing controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory
• Providing empathetic and personalized service to patients at pick-up, drive-thru, and over the phone, offering services like immunizations and other health care services
• Completing inventory activities, such as putting away medication deliveries and conducting cycle counts, returns-to-stocks, and waiting bin inventories
• Supporting additional patient health care services when the pharmacist is on-site, such as immunizations, point-of-care testing, and offsite clinic staffing
• Supporting immunizations by obtaining and maintaining Technician Immunizer status, educating patients about vaccines, and monitoring adverse reactions

Requirements

• Must comply with state board of pharmacy requirements or laws governing the practice of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
• Must have National Certification (PTCB or ExCPT)
• Must have State-level licensure requirements
• Must have 1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred

Qualifications

• Must have Attention and Focus, Customer Service and Team Orientation, Communication Skills, Mathematical Reasoning, Problem Resolution, Physical Demands, and Express or Exchange Ideas by Means of Spoken Word
• Preferred qualifications include Advanced Certified Pharmacy Technician (CPhT-Adv), Previous experience in a pharmacy, retail, medical, or customer service setting, Experience in an Inventory Specialist role, and Ability to work in the home store and across the market in other locations

Skills

• Attention to detail
• Effective communication skills
• Inventory management
• Pharmacy workflow knowledge
• Problem-solving abilities
• Physical stamina and mobility

Benefits

The typical pay range for this role is $16.50 - $25.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people. This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.